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VyStar Credit Union members locked out of accounts

vystar credit union building in jacksonville, FL
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VyStar Credit Union customers are unable to access their accounts online or through its mobile app due to an outage, according to the credit union’s website.

VyStar customers are also experiencing delays with online transfers going back to Sunday.

On Sunday night, VyStar posted on Twitter that it was working on upgrading its systems and that customers were unable to sign into their accounts. Since Sunday, VyStar has posted at least once a day on Twitter and Facebook regarding the outage.

Members were unable to use bill pay beginning May 8 in anticipation of the upgrade, though payments scheduled before that date should have processed normally, VyStar said on Twitter. It isn’t clear whether previously scheduled bill payments were affected by the outage.

A VyStar spokesperson didn’t immediately respond to a request for comment.

Jacksonville, Florida-based VyStar is the nation’s second-largest credit and has about 800,000 members.

Members are able to access “correct” account information using its phone system, ATMs and branches, VyStar said Thursday on Twitter. It has also expanded call center hours to accommodate the increased number of customer inquiries.

Not being able to access accounts on a bank’s website or app is frustrating for consumers, but there are ways to deal with outages — to help make them feel less unpleasant.

Written by
Matthew Goldberg
Consumer banking reporter
Matthew Goldberg is a consumer banking reporter at Bankrate. Matthew has been in financial services for more than a decade, in banking and insurance.
Edited by
Wealth editor