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National Debt Relief: 2024 Review

Updated on October 26, 2023
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At a glance

Overall Score 4.4
Overview National Debt Relief is a highly accredited debt relief company based out of New York City. The company was founded in 2009 and serves customers across the U.S. National Debt Relief specializes in debt settlement for credit card debt relief and general debt relief, offers a free savings estimate and does not require any fees upfront. While National Debt Relief helps consumers settle their debts at a lower interest rate and overall cost, debt relief should be a last-resort option due to the potential risks involved.
Minimum debt required $7,500
Time frame Between 24 to 48 months
Fees 15% to 25% of the total debt enrolled

National Debt Relief

Best for: debt settlement

National Debt Relief is best for individuals who have been through a financial crisis and are looking to manage and pay off their debt without paying high-interest fees, taking out debt consolidation loans or declaring bankruptcy. It can be difficult to navigate settling debts as an individual, making National Debt Relief an option for those seeking a service to negotiate on their behalf.

While the level of debt reduction varies from case to case, National Debt Relief has a proven track record of negotiating with creditors to significantly reduce customer debt. It is, however, important to note that you risk getting sued by your creditor, as there is no guarantee that they'll be willing to work with debt relief companies.

Types of debt settled by National Debt Relief

National Debt Relief covers unsecured debts, including:

  • Major credit cards.
  • Department store cards and gas cards.
  • Bank loans from prior banks.
  • Installment and unsecured personal loans.
  • Finance companies.
  • Repossession deficiency balances (must provide current statement).
  • Business debts.
  • Bank, overdraft and associated fees (must provide statement).
  • Cell phones (not current).
  • Credit unions whose members are not federal or military employees.
  • Veterinarian bills over $500.
  • Abandoned timeshares (must provide current statement).
  • Judgments six months or older (must provide documentation).
  • Back rent (if you are no longer the resident).
  • Certain private student loan debt.

National Debt Relief pros and cons

Here are a few advantages and drawbacks to be aware of before applying for National Debt Relief.


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    No upfront fees.

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    Positive customer reviews.

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    Free initial consultation.


  • Close X

    High closing fees.

  • Close X

    Potential credit damage.

  • Close X

    No guarantee of settlement.

Debt relief qualifications

To qualify for National Debt Relief’s settlement program, there are a few factors at play. You must owe at least $7,500 in debt and be at least several months behind on payments. You must also be able to make monthly payments to National Debt Relief at an agreed-upon rate.

The final criteria for eligibility is less straightforward. You must demonstrate that you are in financial hardship that is unlikely to end soon. This criteria is important for National Debt Relief’s ability to negotiate on your behalf, so make sure you have all of the required documentation on hand ahead of time.


National Debt Relief helps you settle your debts by doing all of the back-end work for you. Here's an overview of the services you can expect from the company and how debt relief works.

  • When you first apply, a certified specialist reviews your credit history to ensure your eligibility for the debt settlement program. 
  • Once approved, an escrow account at Global Client Solutions that only you can control will be opened in your name. 
  • Then, you'll send an agreed-upon monthly deposit to National Debt Relief, who will deposit it in your escrow account on your behalf. 
  • Meanwhile, National Debt Relief will negotiate with creditors on your behalf. It will contact you when it settles a debt and ask you to release the funds from your account to pay for the settlement. 
  • Typically, your first settlement will occur within three to six months. While the overall length of the program depends on your individual debt, it generally takes between 24 to 48 months to settle all of your debts.

Fees and penalties

While National Debt Relief doesn't charge any fees upfront, it does collect a fee once all of your enrolled debt has been settled. On average, 15 percent to 25 percent of total settled debt will be collected and added to your monthly payments.

Credit score impacts

When you use a debt settlement company like National Debt Relief, you can expect a credit drop by as much as 100 points; however, the company states that if you're able to settle your debts, the credit impact is about half of what it would be if you were to declare bankruptcy.

What we like and what we don’t like

While debt relief may be a good option for some, it's not for everyone. The same goes for using National Debt Relief; here's what we like about the company and what we would change.

What we like

  • No upfront fees: National Debt Relief doesn't charge any fees until you approve the resolution agreement. 
  • Positive customer reviews: National Debt Relief has an A+ score from the Better Business Bureau as well as a score of 4.7 out of 5 on TrustPilot.
  • Free initial consultation:  The company offers a free, no-commitment initial consultation.

What we don't like 

  • High closing fees: National Debt Relief charges a closing fee between 15 percent and 25 percent of your total debt enrolled, which can minimize the overall value of enrolling. 
  • Potential credit damage: Enrolling in a debt settlement program will significantly damage your credit score.
  • No guarantee of settlement: Creditors are not obligated to work with debt relief companies and may refuse to do so. It is also possible that creditors might file lawsuits against you when you stop paying them in order to work with National Debt Relief.

Customer experience and reviews

National Debt Relief has an average of 4.7 out of 5 stars from customer reviews posted with the BBB. The company has also had 270 complaints filed with the BBB in the last three years.

Comparatively, New Era Debt Solutions, one of National Debt Relief’s top competitors, has an average 4.93 out of 5 stars from BBB customer reviews. New Era Debt Solutions also has a very low complaint rate, with just three complaints in the last three years. Freedom Debt Relief, another top competitor, has an average 4.47 out of 5 stars from BBB customer reviews. It received 354 customer complaints in the past three years.

Overall, National Debt Relief is a highly rated and accredited debt relief company whose scores and customer reviews are on par with its top competitors.

How to contact National Debt Relief

You can reach National Debt Relief by phone at 800-300-9550, Monday through Friday from 8 a.m. to Midnight ET and Saturday through Sunday from 9 a.m. to 10 p.m. ET. You can also sign up for a free, no-obligation consultation to get a savings and debt reduction estimate before signing up.

National Debt Relief frequently asked questions

How Bankrate rates National Debt Relief

Overall Score 4.4 Explanation
Availability 4.3 The minimum debt required could be better.
Affordability 4.9 Overall this company is more affordable than the average.
Customer experience 5.0 There are several online tools and easy account access.
Company reputation 2.5 There are several registered complaints.
Stability 4.0 It has yet to be in the industry as long as some others but has proper accreditations.


To rate debt relief services, Bankrate considers 15 factors. These factors include minimum debt allowed, what fees are charged, whether there are unresolved complaints and if the company is accredited. Categories that the services are rated on include:

  • Availability: Availability is assessed based on the minimum debt balance required, types of eligible debt and whether the company provides free credit counseling.
  • Affordability: Affordability is assessed based on associated fees and whether the company specifies money-back guarantee terms.
  • Customer experience: Customer experience is assessed based on website usability and features, customer support options and hours of operation.
  • Company reputation: Company reputation is determined by assessing complaints with regulatory agencies, like the Federal Trade Commission and Consumer Financial Protection Bureau.
  • Stability: Stability ratings are based on how long the company has been in business and whether it maintains membership with a professional trade association.

Editorial disclosure: All reviews are prepared by staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.