Skip to Main Content

Debt relief company review methodology

1 min read February 7, 2024
Bankrate logo

The Bankrate promise

At Bankrate we strive to help you make smarter financial decisions. While we adhere to strict , this post may contain references to products from our partners. Here's an explanation for .

Rating: 5 stars out of 5
5
Bankrate score
Rating: 5 stars out of 5
5
Bankrate score
Rating: 5 stars out of 5
5
Bankrate score
Score Breakdown
  • 4 - 5 stars is exceptional
  • 3 - 4 stars is above average
  • 2 - 3 stars is average
  • 0 - 2 stars is below average

Percentages do not add up to 100 due to rounding.

Breakdown
Minimum amount of debt requirement 33%
Types of eligible debts 33%
Free credit counseling 33%

Percentages do not add up to 100 due to rounding.

Breakdown
Money-back guarantee 20%
Upfront fees 20%
Closing fees 20%
Additional fees (account setup, maintenance fees, etc.) 40%
Breakdown
Website usability 33%
Comprehensive FAQ page 33%
Customer support options and service hours 33%

Percentages do not add up to 100 due to rounding.

Bonuses awarded for
  • Mobile app availability
Breakdown
Open complaints with the CFPB 50%
Open complaints with the FTC 50%
Breakdown
Years in business 50%
Professional trade association membership 50%