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TruStage insurance review 2023

Updated Jan 20, 2023
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At a glance

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Bottom Line

TruStage Insurance offers an accessible solution for credit union members who want to handle their banking and insurance needs in one place. However, it’s not clear if there are unique benefits for being both a credit union member and insurance policyholder.

Pros
  • The carrier is a one-stop-shop if you’re already a credit union member and want to handle banking and insurance in one place.
  • Home and auto insurance is available primarily through Liberty Mutual, a company that has been rated A (Excellent) by AM Best.
  • You can easily apply for life insurance online or over the phone without a medical exam.
Cons
  • It’s unclear whether multiple unique savings opportunities on insurance are available by being a credit union member.
  • The maximum coverage for life insurance is generally low.
  • Additional research on each of TruStage’s partner companies may be required prior to purchasing insurance.
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TruStage car insurance

TruStage car insurance is offered primarily through its partnership with Liberty Mutual, an insurance company that operates nationwide, although other affiliate companies may also underwrite policies in some cases. Liberty Mutual offers standard car insurance coverage types like liability, collision coverage, comprehensive coverage and uninsured and underinsured motorist insurance coverage. However, the availability of add-on coverage options makes Liberty Mutual’s auto insurance unique from other car insurance carriers.

Where available, this could include better car replacement coverage. For older vehicles that have been totaled in an accident, this coverage could provide a one year newer replacement with 15,000 fewer miles.

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Pros and cons of TruStage car insurance

Finding the best car insurance can take time. You may need to compare car insurance quotes from multiple carriers, but don’t forget to evaluate the specifics of a company as well. Here’s a quick summary of TruStage car insurance.

PROS

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    While not mandatory, utilizing Liberty Mutual’s repair network guarantees the repair for vehicles owned outright

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    Many add-on endorsement options available for building a personalized auto insurance policy

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    Savings available for being a credit union member

CONS

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    Not underwritten by TruStage, but offered primarily through Liberty Mutual (and other carriers in some cases)

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    Liberty Mutual ranked below average in most regions in the 2022 J.D. Power Auto Insurance Study

TruStage car insurance cost

Average rates for TruStage and Liberty Mutual car insurance are not available. When considering whether TruStage is the best car insurance company for you, keep in mind that your quoted premium will vary due to a variety of car insurance rating factors, such as where you live, what type of car you drive and your annual mileage.

TruStage car insurance discounts

If cheap car insurance is a priority, you may take an additional step when comparing car insurance rates by considering discount options. Discounts can help lower the cost of car insurance. Although availability may vary by state, credit union members applying through TruStage could receive:

TruStage car tools and benefits

TruStage does not appear to offer any additional benefits to drivers who choose to purchase car insurance through its partnership with Liberty Mutual.

TruStage home insurance

Similar to its auto insurance, TruStage home insurance is primarily underwritten by Liberty Mutual. In addition to some of the best homeowners insurance companies in the nation, Liberty Mutual may be another option for homeowners who want the freedom to pick and choose from multiple endorsements. Homeowners insurance with Liberty Mutual comes with standard coverage like dwelling, personal property, other structures, liability and additional living expenses.

Homeowners who want additional coverage for their needs have several to choose from. Some of these include blanket jewelry coverage, which will replace jewelry if lost or stolen with no added deductible or required appraisal, and inflation protection, in which Liberty Mutual will automatically adjust the homeowners insurance policy coverage limit to account for inflation at renewal. Another useful coverage add-on could be hurricane damage, which is specifically designed for damages caused by a hurricane. However, based on state regulations, there may be a separate deductible for this coverage.

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Pros and cons of TruStage homeowners insurance

Comparing home insurance companies is an important part of the insurance shopping process, especially if you’re looking for the best home insurance. Here’s a quick rundown of TruStage home insurance:

PROS

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    Hurricane add-on coverage available in some states

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    24/7 customer support for insurance questions

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    May have a savings opportunity available for being a credit union member

CONS

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    Not underwritten by TruStage

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    Liberty Mutual, its primary underwriting company, ranked below average in the 2022 J.D. Power Home Insurance Study

TruStage home insurance cost

Like its auto insurance, TruStage’s average home insurance rates are not available.

TruStage home insurance discounts

Liberty Mutual offers a wide variety of discounts for homeowners insurance policies. The discounts are broken down into three categories and relate to claims and policy history, features of the home and policy add-ons. Availability may vary by state, but a few special savings opportunities include:

TruStage home tools and benefits

TruStage does not appear to offer any special benefits to customers who purchase a homeowners insurance policy with Liberty Mutual.

TruStage life insurance

Finding the best life insurance companies can be difficult, but TruStage life insurance may be worth a look. As with its homeowners and auto insurance policies, TruStage does not underwrite and issue its own life insurance. In partnership with CMFG Life Insurance Company, another affiliate of CUNA Mutual Group, those seeking coverage could apply for life insurance through TruStage for term life insurance, whole life insurance and guaranteed issue whole life insurance.

The different types of life insurance available with TruStage offers several advantages. Quotes can be started online or through the mobile app, and there is no requirement for medical exams or related health questions. Coverage starts right after the first payment. If you find that you no longer want the policy, it may be canceled and fully refunded within the first 30 days. However, compared to life insurance policies from other carriers, TruStage life insurance may not be a good option for those wanting more than $300,000 in coverage.

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Pros and cons of TruStage life insurance

Life insurance is one insurance type that benefits from comparison shopping. Shopping for life insurance quotes can help you understand what options are available to you, but understanding carriers is important as well. Consider these pros and cons of TruStage life insurance to help you compare with other carriers:

PROS

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    Medical exams and health questionnaires not required

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    Coverage starts after first premium payment

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    Full refunds available after 30 days

CONS

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    Not underwritten by TruStage directly, but other carriers like CMFG and MEMBERS Life Insurance Company

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    Types of life insurance may be more limited compared to other carriers

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    Term life coverage caps out at $300,000

TruStage life insurance endorsements

Adding endorsements on a life insurance policy can help tailor it specifically to your needs. As TruStage does not specify what endorsements are available, the best solution may be to contact a TruStage life insurance agent to see what you can add to your life insurance policy. Keep in mind that the cost of life insurance may fluctuate depending on what options you add, but it’s possible to find cheap life insurance with the coverage you want.

TruStage life tools and benefits

TruStage does not indicate if life insurance customers can benefit from any additional services.

TruStage customer satisfaction

In addition to understanding TruStage’s product offerings, it’s also important to consider its customer service experience. To evaluate this on a larger scale compared to other carriers, it can help to check out ratings by third-party agencies like J.D. Power. Every year, J.D. Power evaluates insurance carriers on factors like claims and billing processes, customer interaction, coverage options and premiums, and ranks them from above to below average on a 1,000-point scale.

TruStage auto satisfaction

TruStage is primarily underwritten by Liberty Mutual, which J.D. Power ranks in its annual Auto Insurance Study. Liberty Mutual car insurance ranked below average in California, Florida, Mid-Atlantic, New England, New York, North Central, Southeast and Southwest regions. Only in the Central region did Liberty Mutual rank above average, indicating that in most of the country, Liberty Mutual car policyholders may not be as satisfied as they could be with their experience.

TruStage homeowners satisfaction

Liberty Mutual home insurance earned 805 out of 1,000 points in the 2022 J.D. Power U.S. Home Insurance Study. This was below the segment average of 819 out of 1,000 points, a sign that Liberty Mutual homeowners may only be partially satisfied with their insurance experience.

How to file a claim with TruStage

TruStage life insurance claims can be filed online at myclaim.trustage.com or by emailing ConsumerClaims@cunamutual.com. Filing a claim by phone can be done by calling 1-800-779-5433 Ext. 483-1999 from Monday through Friday, 7:00 a.m. - 5:00 p.m. CST. TruStage customers trying to file a home or auto insurance claim can do so by contacting their agent directly or online at the Liberty Mutual website. Be prepared to share the date of the accident, policy information and a detail of what happened.

Other TruStage perks worth considering

In addition to homeowners, auto, and life insurance, TruStage also offers the following:

  • Condominium insurance: Condo owners are typically responsible only for the interior of their unit, which this type of policy takes into account.
  • Renters insurance: Renters may not need to insure the structure of the home they live in, but having insurance for your possessions, as well as loss of use and liability coverage, could offer peace of mind.
  • Accidental death and dismemberment insurance: This type of insurance is designed to pay a cash benefit in the event of an accidental death or loss of a body part or function, such as a limb or eyesight.

TruStage corporate sustainability

While TruStage does not highlight its own social responsibility efforts, it is part of the larger CUNA Mutual Group. The company has its own initiative called CMFG Ventures that supports innovation in the financial services and insurance industries. Most notably, in 2021, it launched the CMFG Ventures Discovery Fund with an initial commitment of $15 million over three years to support early-stage startups founded by people from diverse backgrounds, such as women and people of color.

While TruStage might be the right choice for some insurance shoppers, it may be better for some than others. If you want a few more options to compare to, here are some alternatives that could be a good fit:

TruStage vs. State Farm

Customers who want a personal touch from local insurance agents for all of their insurance needs may find State Farm to be an ideal option. State Farm consistently ranked above average for home and auto insurance in the 2022 J.D. Power insurance surveys. If customer experience is a priority for you, State Farm may be worth a look.

Learn more: State Farm Insurance review

TruStage vs. Allstate

Similar to TruStage, Allstate also offers car and home insurance, as well as a wide variety of financial products for investment and retirement planning. Those who want the convenience of having all their insurance handled through a single provider and underwriter may consider Allstate as an option. The company also has an extensive network of local agents for those who want to call or visit a local agency for any insurance needs.

Learn more: Allstate Insurance review

TruStage vs. Erie

Erie may be a regional carrier, but customers living within the company’s service areas may appreciate choosing unique car insurance coverage options, including Erie’s Rate Lock feature. Erie offers both home, auto and life insurance for those who want to handle all their insurance policies in a single location.

Learn more: Erie Insurance review

Is TruStage a good insurance company?

The key thing to keep in mind from our TruStage insurance review is that TruStage is an agency service that offers insurance products, like auto, property and life insurance, through partnerships with other insurance companies. It does not underwrite or offer its own insurance policies and is geared toward credit union members. These individuals can initiate the insurance buying process online on TruStage’s website or at one of its local branches to quote and purchase insurance policies. While TruStage advertises that credit union members can earn savings by working with its insurance partners, it’s unclear if these customers receive any other benefits or special coverage.

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