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Fred Loya Insurance review 2023

Updated Jan 20, 2023
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Bottom Line

Policyholders who have difficulty finding coverage due to their driving record, credit score or insurance history and don’t mind some customer service pitfalls might find Fred Loya as their company of choice.

Pros
  • Specializes in high-risk coverage

  • Insurance agents can be found in convenient locations, such as grocery store chains and shopping centers

Cons
  • Only available in 12 states

  • Receives four times as many customer complaints compared to the industry average, according to the NAIC

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Fred Loya Insurance car insurance

Drivers who struggle to find coverage due to their driving record, credit score, insurance history or other negative rating factors may find this Fred Loya Insurance insurance review helpful, as the company offers car insurance to drivers with a range of profiles. Fred Loya writes insurance through three underwriting companies: Fred Loya Insurance, Loya Insurance Company and Young America Insurance. It has over 800 local agencies, but only within Alabama, Arizona, California, Colorado, Georgia, Illinois, Indiana, Nevada, New Mexico, Ohio, Oklahoma and Texas.

Fred Loya car insurance policies are relatively basic. It provides the same standard coverage you would expect from a typical carrier, including bodily injury liability, property damage liability and uninsured motorist coverage. Depending on the state, it may also offer medical payments or personal injury protection. You can also purchase comprehensive and collision with Fred Loya, with two add-ons available: roadside assistance and rental reimbursement in case of a covered claim.

Pros and cons of Fred Loya Insurance car insurance

Although important, rates are not the only factor to consider when looking for new car insurance. It can help to make a list of pros and cons to get a better feel for where your priorities lay.

PROS

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    May offer coverage for drivers who are not eligible for a policy with other carriers

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    SR-22 insurance available

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    No credit check required

CONS

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    Cannot file a claim 24/7

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    No mobile app and online policy portal is limited

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    High rate of NAIC complaints

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Fred Loya Insurance car insurance cost

When comparing car insurance quotes, you will have to contact a Fred Loya agent for more information regarding their premiums.

Fred Loya Insurance car insurance discounts

Fred Loya discounts can vary depending on the state the policy is written. However, you could save on your car insurance if you are eligible for any of the following discounts:

Fred Loya Insurance car tools and benefits

Fred Loya’s car tools and benefits are a bit sparse, but you may find its database of state-specific coverage and discount information helpful as you shop for the cheapest car insurance companies.

Fred Loya also offers a Direct Repair Program (DRP) that connects policyholders with approved auto body shop partners. If chosen to repair damages as part of a covered claim, the vehicle’s repairs are guaranteed for as long as the driver owns or leases the vehicle. Drivers are also able to receive a rental car while their car is repaired, whether or not this coverage is included in their auto policy. However, there are limitations, such as damage caused by normal wear and tear and improper vehicle maintenance.

Fred Loya Insurance customer satisfaction

To evaluate a company’s customer satisfaction, Bankrate studies third-party scores issued by J.D. Power (when available). These studies use a points-based rating system, with 1,000 being the best score possible. The higher a company’s score, the higher that company’s customer satisfaction.

Another tool our insurance editorial team uses is the National Association of Insurance Commissioners (NAIC) complaint index, which records the number of complaints lodged against an insurance company. To interpret this data, understand that the baseline (or average) number of complaints is 1.0. If a company scores above 1.0, it has more complaints than average. If a company falls under 1.0, it has fewer complaints than average.

Fred Loya Insurance auto satisfaction

As a smaller regional carrier, J.D. Power did not include Fred Loya Insurance in its 2022 auto insurance studies. However, the number of NAIC complaints Fred Loya received could be telling — Fred Loya’s complaint index lands at 4.87 for its private passenger insurance product. This data means that, on average, Fred Loya gets more than four times the number of complaints compared to the baseline. Policyholders who prize excellent customer service may want to do further research before switching. You may find it helpful to speak with friends and family insured with Fred Loya to get anecdotes regarding their customer experience.

How to file a claim with Fred Loya Insurance

When filing a car insurance claim with Fred Loya, you will need some basic information. For instance, you may want to have the names and driver’s license numbers available for everyone involved in the accident. You may also want to take pictures of the damage and set aside any necessary documentation, such as a police report.

When this information is available, you can file a car insurance claim with Fred Loya by calling 1-800-880-0472. The claims center’s hours of operation are Monday through Friday from 8 a.m to 7 p.m (MST) and from 8 a.m to 4 p.m (MST) on Saturdays.

Fred Loya Insurance availability

Fred Loya Insurance car insurance is available in 12 states, including:

  • Alabama
  • Arizona
  • California
  • Colorado
  • Georgia
  • Illinois
  • Indiana
  • Nevada
  • New Mexico
  • Ohio
  • Oklahoma
  • Texas

Other Fred Loya Insurance perks worth considering

Fred Loya offers little-to-no-frills car insurance. However, some policyholders may want to opt-in for the company's Fred Loya Mobile Alerts program, which can text you important policy reminders.

Fred Loya Insurance corporate sustainability

Fred Loya has not disclosed any information about its company’s philanthropic activities or charitable donations.

Every driver is looking for something different in their car insurance company. Some need the best car insurance company for robust coverage, while others are happy with a more basic policy as long as they can obtain an SR-22. If Fred Loya isn’t a good fit, you may find it beneficial to request quotes from the companies below.

Fred Loya Insurance vs. Geico

In many cases, Geico can provide SR-22 insurance, making it a considerable choice for high-risk coverage. It’s also available in all 50 states and has a highly-rated mobile app and online policy portal that allows its policyholders to make payments and changes to their policies.

Learn more: Geico Insurance review

Fred Loya Insurance vs. State Farm

For drivers working on cleaning up their driving habits, State Farm could be a company worth considering. With its Drive Safe and Save telematics program, you could save up to 30 percent on your auto policy just for participating.

Learn more: State Farm Insurance review

Fred Loya Insurance vs. The General

Like Fred Loya, The General specializes in high-risk car insurance. As a full-service agency, it also offers products that Fred Loya does not, such as life insurance, motorcycle insurance, health insurance, pet insurance and more.

Learn more: The General Car Insurance review

Is Fred Loya Insurance a good insurance company?

Maybe, but it depends on your needs and where you live. If you have trouble obtaining auto insurance because your driving or credit history is less than stellar, then Fred Loya could be your company. However, you aren't eligible for a policy unless you live in one of the states Fred Loya writes insurance. Additionally, this company may not be best for policyholders who prioritize customer service or digital options.

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