Truist: 2026 Home Equity Review

How Bankrate scored Truist 

Affordability: 3.4 stars

• APR: At the time of this review, a sample rate Truist provided was substantially higher than Bankrate’s average. The lender says it offers more competitive rates on lines of $100,000 or more. 
• Fees: Truist charges a $50 annual fee on HELOCs in some states: Alabama, Arkansas, California, Florida, Georgia, Indiana, Kentucky, New Jersey and Ohio. There’s also a $15 set-up fee each time you make a fixed-rate draw. Truist may offer to pay closing costs for some loans, but note that this typically results in a higher interest rate — and if you close your line within three years of opening, you’ll be required to repay those closing costs.

Truist’s affordability score was dinged for its relatively high rate and some of its fees.

Availability: 4.0 stars

• Credit score:  Truist doesn’t disclose its minimum credit score requirement, but its website notes that at least 50% of approved applicants applying for the advertised rate qualified for it in the period from January to October 2025.
• Loan minimum: Truist’s HELOC minimum loan is $15,000, which is a bit higher than the typical $10,000 minimum many lenders require.
• Where to find: Truist offers HELOCs only on properties in Alabama, Arkansas, California, Florida, Georgia, Indiana, Kentucky, Maryland, Mississippi, North Carolina, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, D.C., and West Virginia. The property may be a second home or condominium, but it may not be an investment property.
• Draw minimum: There’s no minimum draw for Truist’s HELOC; many lenders require borrowers to withdraw at least some of the line at closing. And the minimum fixed-rate draw, though it’s $5,000, is still much lower than the $10,000 that many other lenders require. 

While Truist offers flexible HELOC options, the company only provides loans in select states, dinging its availability score.

Borrower experience: 3.7 stars

• Transparency: Truist doesn’t advertise rates on its website, so it’s impossible to see what rate you might qualify for without going through the application process.  
• Convenience: Truist says it takes less than 15 minutes to apply, with the average turnaround time from application to closing listed at 30-35 days.
• Customer service: You can apply for a HELOC online, on the phone or at one of its branches, though availability may be limited if you don’t live in Truist’s service area. 

While the application process can be fairly quick, Truist’s borrower experience score is lower because of its relatively limited service area and lack of rate transparency.

Truist reputation

Truist is Better Business Bureau (BBB) accredited and gets an A+ rating from the organization. Customers on Trustpilot are less favorable about the company’s customer service, giving Truist a 1.2-star rating.

What Bankrate users say about Truist 

Overall, customers give Truist strong favorability ratings on Bankrate. One user says the company “was very responsive from day one, and they went out of their way to answer my questions and concerns.” Customers often describe the application process as “simple,” “seamless” and “straightforward,” and say it’s a big plus to be able to lock into portions of the loan at a fixed rate.  

Truist in the news

In 2024, Truist was sued by a group of customers in North Carolina federal court. The class action suit charged that a data breach compromised the plaintiffs’ personal information, and that the bank failed to take sufficient precautions to ward off the cyberattack. It was settled in 2025.