Maximizing Citi Concierge

At Bankrate we strive to help you make smarter financial decisions. While we adhere to strict , this post may contain references to products from our partners. Here’s an explanation for

The content on this page is accurate as of the posting date; however, some of the offers mentioned may have expired.

Which bank should I choose?

Get personalized bank recommendations in 3 easy steps.

Most consumers sign up for travel credit cards to earn points or miles good for airfare, hotel stays, rental cars and other travel extras, yet many premium cards also come with an underrated feature known as concierge service. The top travel credit card from Citi — the Citi Prestige® Credit Card — is no exception since you’ll get concierge service just for being a cardholder. And remember, that’s on top of other premium benefits you’ll receive such as up to a $250 annual travel credit, airport lounge membership and a credit for Global Entry or TSA PreCheck.

As if you needed another reason to sign up for the top travel credit cards, concierge service can leave you feeling like a real VIP. If you’re thinking of signing up for a premium travel credit card like the Citi Prestige® Credit Card, keep reading to learn more about this important perk.

How does Citi concierge service work?

When you sign up for a Citi credit card that offers concierge services, you gain access to your own personal assistant who can help you with travel planning, shopping, restaurant reservations and even your everyday needs. You can contact your concierge via a 1-800 number or a dedicated Citi Concierge email to get help with any issue you come across, whether you need tickets to a sold-out event or you want to know the closest place to get an oil change for your car.

The only requirement to use Citi Concierge services is having a credit card that offers this perk. Once you start using concierge services, you may even find the help of dedicated Citi professionals somewhat addictive. Suddenly, you’re going from figuring out everything on your own to having an experienced expert to reach out to 24 hours a day.

Which credit cards offer Citi Concierge services?

Some types of credit cards, including Visa Signature and World Elite Mastercard, have their own dedicated concierge services. However, credit card issuers like American Express and Citi have their own concierge services geared to their premium cardholders.

When it comes to the Citi Concierge program specifically, cards that can help you qualify include the Citi Prestige® Credit Card.

Citi Prestige® Credit Card

  • Earn 50,000 points when you spend $4,000 on your card within three months of account opening
  • Earn 5x points on air travel and dining, 3x points on hotels and cruise lines, and 1x points on all other purchases
  • $495 annual fee
  • Major cardholder benefits include concierge services, up to a $250 annual travel credit, a 4th night free hotel benefit, a credit for Global Entry or TSA Precheck, airport lounge membership and more

Other credit cards from Citi including the Citi Premier℠ Card and the Citi® Diamond Preferred® Card offer a cardholder benefit known as Citi Entertainment, which is separate from concierge service. With Citi Entertainment, Citi customers get the chance to secure special access to concerts, sporting events, dining experiences and more, just for being a cardholder.

The information about the Citi Prestige® Credit Card and the Citi Premier Card has been collected independently by Bankrate.com. The card details have not been reviewed or approved by the card issuer.

What do I get with concierge services?

The benefits you can glean from concierge services depend on the type of help you ask for and how often. This is mostly due to the fact that Citi doesn’t place limits on the type of assistance you can request or the time of day you can reach out for help.

Here’s what Citi says about their concierge service on their website:

“With Citi Concierge, you have access to a staff of experts working around the clock to help you get things done and save time. It’s an easy and convenient way to manage your shopping, entertainment, gift-giving and everyday needs.  We’ll help you find a grocery store, restaurant or pharmacy that provides delivery service or curbside pickup.  Or provide ideas for virtual tours or activities everyone can enjoy at home. We can even ship a gift for a special occasion or just to remind someone you’re thinking of them. Whatever you need, your Concierge is there for you.”

With Citi Concierge, you can reach out for help with everyday tasks, complex trip planning questions or assistance locating an item or service. Just like your other cardholder benefits, it’s up to you how often you want to take advantage.

Are concierge services worth using?

Concierge services may or may not be worth it to you. It all depends on whether you like to do your own research, or whether you prefer to have a third party help with dinner reservations, concert tickets or figuring out where to get your dry cleaning done. If you’ve never requested assistance, you may want to try it to see if concierge service is something you would find helpful.

With that being said, concierge service is definitely considered a secondary benefit when compared to other cardholder perks that have a specific value. Before you pick a travel credit card, compare options based on the rewards you can earn and cardholder perks that have a dollar value, such as airport lounge membership or annual travel credits.