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What Aspire Servicing Center student loan borrowers need to know

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Aspire Servicing Center is a student loan servicer that handles administrative tasks and customer service for various student loan lenders. If you have a student loan with Aspire, here’s what you need to know about the company and how to manage your account.

What is Aspire Servicing Center and what does it do?

Aspire Resources Inc. is a for-profit subsidiary of the nonprofit organization Iowa Student Loan and offers customer service for student loan borrowers under the name Aspire Servicing Center.

Aspire was created in 2001 and received a contract from the Department of Education to service federal student loans in 2012. But just three years later, the company exited the contract because the revenue from it didn’t offset the operating costs.

At that time, federally held Aspire student loans were transferred to MOHELA, another federal loan servicer. Now Aspire services loans that are not federally held.

Is Aspire Servicing Center a good loan servicer?

Aspire claims that it received high ratings from the Department of Education for its customer satisfaction on Direct Loans. The company has an A+ rating with the Better Business Bureau but isn’t accredited by the nonprofit consumer protection organization. The Consumer Financial Protection Bureau received only two complaints about the student loan servicer in 2020.

What type of student loans does Aspire Servicing Center service?

Aspire services student loans originated by Iowa Student Loan, Alliant Credit Union, Ascentra Credit Union, American State Bank, First Convenience Bank and Higher Education Servicing Corporation.

The company’s federal student loans were issued through the Federal Family Education Loan program. Unlike the loans the company once serviced under contract with the Department of Education, none of these loans are held by the federal government.

How do I know if Aspire Servicing Center is my student loan servicer?

If your student loans were originated by Iowa Student Loan or one of the organization’s partners, your account is likely serviced by Aspire Servicing Center. You should be able to confirm that’s the case by reviewing your monthly statement or the original loan documents you received.

If you had federal Direct Loans that were serviced by Aspire, they were transferred to MOHELA in 2015. To see a list of all of your student loan servicers, you can check your credit reports.

How to make Aspire Servicing Center payments

If you have Aspire student loans, there are several different ways you can make a payment. Options include:

  • Online account: Log in using your username and password. If you’re creating an account with Aspire, you’ll need your account number or Social Security number and your date of birth.
  • Aspire Servicing Center mobile app: Download the servicer’s mobile app on an iOS or Android device.
  • By mail: Send your payment with a payment stub to Aspire Servicing Center, P.O. Box 659701, West Des Moines, IA 50265-0970.
  • By phone: Call 800-243-7552 or 515-243-5626 to use the automated payment service.

To avoid having to make payments manually every month, you can set up automatic payments through your online account or by filling out an authorization form and mailing or faxing it to the loan servicer.

If you need payoff information to refinance your loan or pay it in full, contact Aspire at 800-243-7552.

How to contact Aspire Servicing Center

If you have questions about your Aspire student loan account, you can contact the servicer in a few ways. The loan servicer’s customer service team is available from 8 a.m. to 6 p.m. CT Monday through Friday, and you can reach them at 800-243-7552 or 515-243-5626.

If it’s not an urgent matter, you can also send a message through the Aspire website to receive an email response. Other reasons and methods for contacting Aspire include:

  • Mail: If you need to send a form or another type of correspondence via mail, send it to Aspire Servicing Center, P.O. Box 659705, West Des Moines, IA 50265-0970.
  • Fax: If you need to fax a form, use the number 515-471-3983.
  • Private loan application assistance: If you need help applying for a private student loan with one of Aspire’s partners, call 800-542-6005 from 8 a.m. to 4:30 p.m. CT Monday through Friday.
  • Technical support: If you need technical assistance, call 888-584-0016 from 8 a.m. to 6 p.m. CT Monday through Friday.

The bottom line

While imperfect, Aspire Servicing Center hasn’t received many complaints from customers, and if you do have a problem, you have a lot of flexibility with how you want to contact Aspire.

If you have a significant problem, you can also file a credit dispute or enlist the help of a student loan advocate directly with the student loan servicer. If you can’t handle your issue with Aspire directly, consider filing a complaint with the Consumer Financial Protection Bureau, the Federal Trade Commission and your state attorney general’s office.

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Written by
Ben Luthi
Contributing writer
Ben Luthi is a personal finance and travel writer who loves helping people learn how to live life more fully. His work has appeared in several publications, including U.S. News & World Report, USA Today, Yahoo! Finance and more.
Edited by
Student loans editor