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Klarna Buy Now, Pay Later: 2024 Review

Updated on Jan. 9, 2024
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At a glance

4.5
Rating: 4.5 stars out of 5
Bankrate Score
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Availability
Rating: 4.3 stars out of 5
4.3
Affordability
Rating: 5 stars out of 5
5.0
Customer Experience
Rating: 4.3 stars out of 5
4.3

About Bankrate Score

Klarna's pay-in-four payment plan is a buy now, pay later (BNPL) service that doesn't charge interest. It offers three repayment options: pay in four, pay in 30 days and a financing option of up to 24 months. Founded in 2005, Klarna states that it works with 150 million active customers across the globe and works with 500,000 retailers. 

Moneybag
Loan amount No set maximum
Rates
APR from 0%
Clock Wait
Term lengths 30 days to 24 months

This app is best for users who don't need to finance a specific amount of money all at once. 

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Choose your loan amount and answer a few questions to see personalized offers.

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Best for nonspecific purchases 

Klarna is best for borrowers who want to finance a purchase at the point of sale. Your initial loan amount range will be based on your application information and, with positive repayment history, your maximum loan amount could increase.

Klarna pros and cons 

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Pros

  • Multiple payment options
  • Access to a rewards program
  • Partners with popular stores
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Cons

  • Late fee may apply
  • Doesn't help you build credit
  • Limited information available

Do you qualify? 

To use Klarna, you must: 

  • Be at least 18 years of age.
  • Be a resident of the U.S. or one of its territories.
  • Have a positive credit history.
  • Have a valid credit or debit card and bank account.
  • Purchase an eligible item.

How this lender compares

Klarna vs. PayPal

Unlike Klarna, PayPal's pay-in-four option has a maximum limit of $1,500. However, if you have multiple small purchases you want to finance then PayPal may be the better option. PayPal also offers the benefit of no late fees with its pay-in-four option. 

Klarna vs. Apple Pay Later 

Apple Pay Later is similar to Klarna in structure, but Apple users will likely find more convenience in Apple Pay Later than Klarna. Rather than having to be redirected or only making purchases within the Klarna app, Apple houses its BNPL loans directly within your Apple Wallet. Every time you make an eligible purchase with your mobile device, it automatically gives you the option to use its pay later option. 

Klarna: In the details

What we like and what we don’t like

What we like

  • Multiple payment options: Rather than just a single 0 percent payment plan, Klarna offers both a pay-in-four and pay-in-30 option. Outside of its two 0 percent options, Klarna also offers personal loans with terms up to two years.
  • Access to a rewards program: There is a free rewards club through Klarna that gives one point for every dollar spent using Klarna. Points can be redeemed for discounts and offers at certain stores.
  • Partners with popular stores: From Nike to Instacart, Klarna partners with a number of popular stores that offer a variety of goods. Whether you're looking for clothes, beauty supplies, electronics or more, you'll likely be able to pay with Klarna.

What we don’t like

  • Late fee may apply: If you're late on your payment, you may owe $7. If you miss more than one payment, the late fees can add up — though it's limited to 25 percent of the original purchase amount. You may be able to extend your payment once by up to seven days.
  • Doesn't help you build credit: As with many BNPL options, using this type of financing won't help you build credit. Your on-time payments are not reported to any credit reporting agencies. However, your late payments may be reported.
  • Limited information available: Due in part to its approval requirements varying on a highly individual level, Klarna doesn't provide information on exact financial requirements, or how small of a loan can be taken out.

How to contact Klarna

Klarna can be contacted 24/7. You must have a Klarna account to contact customer support by chat. Once you do, you can choose to chat or call with a customer support agent.

How to take out a loan with Klarna 

To start a payment plan with Klarna, you will need to follow four steps.

Klarna features and perks 

Klarna's rewards program is free and awards points for every eligible purchase. Its reward structure allots one point for every $1 spent on eligible purchases. The app also offers a $5 welcome reward upon signing up for the program. These points can then be used to score discounts, deals and offers at a participation store of your choosing. 

Fees and penalties 

A late fee of up to $7 will be charged for each missed payment, and won't exceed 25 percent of your order value. 

Klarna frequently asked questions 

How Bankrate rates Klarna

Overall Score 4.5
Availability 4.3 Its minimum loan amount is not disclosed, but Klarna offers two ways to buy and borrowers can shop in stores and online.
Affordability 5.0 Klarna only charges a late fee. It also offers a reward program.
Customer Experience 4.3 Online application and account access, and 24/7 customer support via online and by phone.

Methodology

The Bankrate team did a complete analysis of the features and services offered by the most well-known buy now, pay later apps in the industry. Then our experts developed a scoring system to rate these apps, focusing on three main areas:

  • Availability: We look at the minimum and maximum loan amounts offered by the apps, as well as the number of interest-free plans they offer. Apps offering more than one interest-free plan and those with the most flexible loan amounts rank higher in this category.
  • Affordability: We evaluate the APR ranges apps assess on purchases once the interest-free period ends. Additional fees, exclusive perks and discounts are also rated. Apps with the lowest APRs, fewer fees and more perks obtain the highest scores in this category.
  • Customer experience: Purchasing flexibility, as well as return, exchange and refund policies are vetted in this section. Mobile app rating, number of consumer complaints with the CFPB and customer support are also taken into account. Apps with more flexibility and lower complaints rate higher in this category.

Editorial disclosure: All reviews are prepared by Bankrate.com staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.