Aurora Financial User Reviews

Glad to work with Aurora!

Aurora Financial provided great customer service, addressed all my questions, and exhibited patience with me throughout the whole application process. The representatives helped make what seemed tedious uneventful. I appreciate their courtesy and assistance throughout the whole process.

Great company to work with

The staff were prompt and helpful; I would use Aurora Financial again for a home loan.

Excellent Customer Service

I would like to recognize and thank Leah for her outstanding customer service regarding my home loan. Leah went above and beyond in answering all of my many questions. In addition, I much appreciated her prompt and frequent updates. Leah was extremely diligent, frequently checking in and followi...ng up, which made the process run seamlessly. It was a pleasure working with Leah and I will definitely recommend Aurora Financial. show more

Best rates, quick close, so helpful!

We’ve worked with the team at Aurora several times now and they are like a well-oiled machine while being personal and attentive to questions along the way. From appraisal to closing was 10 days on our refi!!!. And their rates can’t be beat anywhere- and I’m an incessant researcher. I recommen...d them with full confidence. show more

Best to work with and fast to close.

Aurora advertised the best rate, zero points, low fees so I contacted them AND also contacted 5 other lenders and asked them all for their best rate. 1 lender came back lower than Aurora's rate. I told Aurora and they quickly matched the lowest rate. The other lender was very slow to reply back but ...Aurora always was quick on their responses so I went with Aurora to refinance to a 15 yr fixed. We closed in 2 weeks! Unheard of at my local bank. I would use Aurora again. show more

Best rate super fast and responsive

Very fast - closed in less than 3 weeks from initial inquiry! Very friendly and responsive throughout the process as well. Couldn't ask for more.

Fast & Professional

Very fast and professional process from initial call through settlement.

Excellent Service

Leah Palmer was top notch in ensuring my mortgage application and under writing was as painless and smooth as possible. I wish all financial institutions had the same level of service and employees who go above and beyond to ensure customer satisfaction. I would recommend Aurora Financial and in par...ticular Leah for any of your mortgage needs show more

Great rates and outstanding customer service!

Aurora has the best rates, outstanding customer service and quick and hassle-free closings! We would like to recognize our mortgage banker, Steve Harrison. He was very patient in answering all of our questions, professional, easy to talk to, not pushy, kind and extremely prompt in returning emails! ...Amazing customer service at every point! Our refinance process was painless, smooth and fast! show more

Highly Recommend

We refinanced with Aurora Financial a few months ago - the process went smoothly, and we enjoyed working with all the staff on our loan. While I found that there was more “hand-holding” when working with a “local lender” on our original mortgage, Aurora communicated everything well, closed o...n-time and answered all our questions. Most importantly, I found their rates to be much lower than the “local lenders” we talked with and the best I could find online. A couple weeks after our refinance closed, I was told that a mistake had been made on their side and we needed to refinance again. I got the impression that this was an honest mistake and these mistakes are rare. While a bit frustrating to have to go through the process again, I can not say enough good things about the staff we worked with. They made it as easy as possible for us and definitely “made it right” by offering us a better rate, covering all closing costs, and working with our schedule. Despite the need to refinance a second time, I would definitely recommend Aurora Financial and would work with them again. show more