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NMLS: 35959
State License: MC-2967
4.8
244 reviews
5 stars
4 stars
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1 stars
228
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Star ranking and total number reflects the lifetime consumer reviews received while this lender has been an advertiser on Bankrate.
Customer service rating
Knowledge
4.9
Level of service
4.9
Professionalism
4.8
Responsiveness
4.8
96% of reviews would recommend this lender
0 of 0 rates honored
Review this lender
Write a review of your experience with Aurora Financial.
10 of 17 reviews
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.
To help serve you with relevant information the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.
Fast & Professional
Justin | Aldie, Va | 2/3/2020
Very fast and professional process from initial call through settlement.
Rates honored:Yes
Mortgage closed:Yes
Would recommend:Yes
Closed on time:Yes
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Excellent Service
Mark Magill | Waxhaw NC | 5/15/2020
Leah Palmer was top notch in ensuring my mortgage application and under writing was as painless and smooth as possible. I wish all financial institutions had the same level of service and employees who go above and beyond to ensure customer satisfaction. I would recommend Aurora Financial and in par...ticular Leah for any of your mortgage needs
Rates honored:Yes
Mortgage closed:Yes
Would recommend:Yes
Closed on time:Yes
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Great rates and outstanding customer service!
Julia P | 23233 | 5/26/2020
Aurora has the best rates, outstanding customer service and quick and hassle-free closings! We would like to recognize our mortgage banker, Steve Harrison. He was very patient in answering all of our questions, professional, easy to talk to, not pushy, kind and extremely prompt in returning emails! ...Amazing customer service at every point! Our refinance process was painless, smooth and fast!
Rates honored:Yes
Mortgage closed:Yes
Would recommend:Yes
Closed on time:Yes
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Highly Recommend
Jessica A | Tahoe CA | 7/5/2020
We refinanced with Aurora Financial a few months ago - the process went smoothly, and we enjoyed working with all the staff on our loan. While I found that there was more “hand-holding” when working with a “local lender” on our original mortgage, Aurora communicated everything well, closed o...n-time and answered all our questions. Most importantly, I found their rates to be much lower than the “local lenders” we talked with and the best I could find online.
A couple weeks after our refinance closed, I was told that a mistake had been made on their side and we needed to refinance again. I got the impression that this was an honest mistake and these mistakes are rare. While a bit frustrating to have to go through the process again, I can not say enough good things about the staff we worked with. They made it as easy as possible for us and definitely “made it right” by offering us a better rate, covering all closing costs, and working with our schedule. Despite the need to refinance a second time, I would definitely recommend Aurora Financial and would work with them again.
Rates honored:Yes
Mortgage closed:Yes
Would recommend:Yes
Closed on time:Yes
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Very smooth experience
Michael M | Virginia | 8/27/2020
I recently refinanced in VA with Aurora. The process was quick and pretty painless. The staff was very responsive, including Zahra. I have no complains. Would use them again.
Rates honored:Yes
Mortgage closed:Yes
Would recommend:Yes
Closed on time:Yes
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Fast & efficient with great rates and fees
Scott S | Gainesville, VA | 11/18/2020
The team at Aurora- Dave Gravely and Zahra Shah did an outstanding job turning around a quick refi. They managed some complexities in our application easily, and the fee structure and rates were as good as we could find anywhere. All in all a great experience.
Rates honored:Yes
Mortgage closed:Yes
Would recommend:Yes
Closed on time:Yes
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Great Customer Experience
Andrew Burton | Virginia | 12/29/2020
Kais Baker was extremely knowledgeable and helpful regarding our home refinance. All of our questions were answered in a timely manor. Which, for some reason is hard to come by these days. The entire process was quick and easy!
Rates honored:Yes
Mortgage closed:Yes
Would recommend:Yes
Closed on time:Yes
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Simple, Clear, Honest, Professional
VKeane | Virginia | 12/31/2020
After dealing with another lender that gave me the runaround and tried to hide and change the costs, it was a pleasure to work with Aurora and Kais Baker. He provided a clear statement up front of exactly what the costs would be and stuck to it. And made the process as easy and quick as possible, de...spite the very high volumes they were dealing with because of the low interest rates. Exactly as a refinance should be.
Rates honored:Yes
Mortgage closed:Yes
Would recommend:Yes
Closed on time:Yes
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Great Customer Service
Mark | Mechanicsville, VA | 1/6/2021
Peter Chun and team from Aurora did a great job helping me refinance. Thank you!
Rates honored:Yes
Mortgage closed:Yes
Would recommend:Yes
Closed on time:Yes
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Great Rate and Service
Daniel | Washington, DC | 1/12/2021
My refi process with Aurora was very smooth. I got a phone call from Chip Nicolson the night I filled out the application online for the advertised rate and the process began immediately. He was more professional and clearly smarter than reps that I had spoken with at other lenders so I felt comfo...rtable immediately going with him. Very easy online submission of the necessary documents and decently quick turnaround for the pandemic. Chip and the team were always responsive to questions I had throughout as well. Highly recommend them.
