Northpointe Bank/MTG

5.0 out of 5

100% recommended

Customer Service Rating

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
4.9
74 out of 74 rates honored

Consumer Reviews

(74 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
73
1
0
0
0

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 74 Reviews

Donna
Texas

6/15/2018

Great Experience! Lender Kimberly Gierescher

I had a great, quick experience getting a loan through Northpointe Bank. My lender was Kimberly Gierescher. She is amazing and was prompt to all my questions!!! Thank you Kim!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Stephen
Alabama

6/6/2018

Smooth closing process and great rates

I selected Northpointe due to their low rates and the process went smoothly from initial application through closing. My loan officer was Ian McClellan, and he responded promptly to any questions I had and provided detailed information throughout the process. I especially appreciate that everything ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

AG
Missouri City, Texas

6/1/2018

Greate & Hassle Free

Our Loan Officer Tim Tusing guided us through the whole process, he was very knowledgeable and was highly professional in his dealings

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Oleg Skotsen
Apison, TN

6/1/2018

Great experience!

Tim Rising was our loan officer. Tim was very knowledgeable and understanding, even when we make errors on our loan application. We also encountered a job change before closing and Tim was able to handle that change and get us cleared for an early closing! This guy worked around the clock for us to ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Tony
Laguna Hills, CA

5/31/2018

Great Experience

My loan officer, Matthew Howard, was very professional and helpful throughout the whole process. Matthew was very careful to explain each and every step to me. He answered all my questions in a timely manner. I would definitely recommend Northpointe to anyone I know for their banking needs.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Ashley B
Grand Rapids, MI

5/31/2018

Awesome experience!

This was my first time purchasing a home, and I'm so glad I was introduced to Matt Howard to help me out with it. He was awesome throughout the whole process and really helped to ensure it wasn't stressful. Any time I had a question on something or needed something explained, he would respond to my ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Suzanne Dmo
Nashville TN

5/25/2018

Wonderful Lender -Mr. Brett Foster

From the First phone call to closing, it was a seemless experience. Mr. Foster quoted us the best rate and terms no games and it closed in less than 30 days!!! Infact no one could match his terms. He always responded to all my questions in a timely matter. Thank You for your help and making it so... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Dwight H
Cape Coral, FL

5/22/2018

Got the job done quickly and with ease!!!

Ian McLellan did an excellent job guiding me throughout the process of purchasing my new home. He is a professional in every sense of the word, and I can't forget to mention the rate no other bank could come close to. Even the Title company during our closing mentioned NorthPointe made the transacti... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

S. Porter
Tucson, AZ

5/11/2018

Cash out refinance

Matt Howard and Northpointe Bank were great to work with. Finished within the 30 day lock, in spite of a few document issues. I would highly recommend them to anyone looking to refinance a mortgage.

Knowledge
4.0
Level of service
5.0
Professionalism
4.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Dewayne Bryant
Murfreesboro Tenn

5/9/2018

Best lending experience ever

I had the pleasure of working with Matt Howard and Cassidy Halloran at Northpointe and I can't begin to tell you what a great experience it was. They were courteous , responsive and very thorough throughout the entire process. The service they offered up was top notch and the type of service one wou... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes