First Internet Bank

NMLS: 424182
4.9 out of 5

99% recommended

At First Internet Bank, we’re dedicated to serving as your trusted mortgage partner. It’s not just our exceptional customer service that sets us apart – our competitive rates are hard to beat!

  • Excellent service - We can assist you every step along the way.
  • Variety of loan programs - Conventional, Jumbo, FHA, VA, HARP and Home Equity
  • Convenience - Apply online 24/7, no appointment needed.

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
317 out of 322 rates honored

Consumer Reviews

(322 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
302
13
4
1
2

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 322 Reviews

Jeremy Matyjaszek
Tallahassee,FL

6/9/2018

Second one was a smooth as the First

Like many, I was hesitant at trust some strange non local company with one of the most important purchase I would ever be making. I was skeptical 5 years ago during my 1st mortgage loan, but the 2nd time thru I entered with no hesitation. Over the past 5 years I've kept in touch with the loan office... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

DEANN
LAS VEGAS, NV

6/4/2018

AMAZINGLY 'EASY BREEZIE'

I started the refi process with another company and it was turning out to be a complete nightmare (on my street) experience. So I did some research and after hours, I came across SO many excellent reviews, that I felt it was a good idea to contact FIBI. I worked with Kathy Ray (which is who I reco... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Christy
Missouri

5/22/2018

Great experience

Working with Mike Watson on our mortgage loan was a professional, painless, and pleasant experience. He kept us informed on the process and helped us in many ways.

First Internet Bank replied to this:
"Christy, we're so happy to hear what a great experience you had! We know that buying a house has a lot of moving pieces – so we wanted to keep you informed, help you out and make the process as easy as possible. Thank you for choosing First Internet Bank!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

R Schonlau
Ohio

5/14/2018

Good Experience

Jessica was very helpful and the process went faster than I expected.

First Internet Bank replied to this:
"Thanks for taking time to share your five-star review! We’re so happy we could help you and keep the process moving quickly. We greatly appreciate your business."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Mike S.
Ithaca, NY

5/14/2018

Great company to work with!

Kent was my mortgage counselor and he was great. Everyone at the company followed up and followed through. I will work with them again on my next mortgage.

First Internet Bank replied to this:
"Mike, thanks for the great review. We look forward to working with you in the future!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Mark
Orange County, CA

5/12/2018

Great Rates, Great Service!

Greg Potter did a great job with our ReFi. Competitive rates and low costs made the difference.

First Internet Bank replied to this:
"Mark, we're happy we could help you with your re-fi. Thanks for the five-star feedback!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Vanessa
Acworth, GA

5/10/2018

Destiny was a very helpful every step of the way!!

We could not be more pleased with the staff at First Internet Bank. Each and every person we dealt with was very helpful. Destiny made the whole process much easier.

First Internet Bank replied to this:
"Vanessa, we're always here to help and make the mortgage process easier for you. We're so delighted you had an excellent experience. Thanks for sharing your review and for choosing First Internet Bank!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Chase
Fort Worth

5/8/2018

Great Experience

Worked with Scott Forster and he was great from start to finish. Extremely knowledgeable and worked with a sense of urgency. We had issues with closing on our first offer due to the seller. Scott stuck with it and our second offer closed very quickly. I was told I would be better off using a local l... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Andy Houghtelling
Pleasanton, CA

5/7/2018

Great Experience!

Jessica Callahan is a pleasure to work with. She provided great service and took care of all of our needs. Always very professional and efficient.

First Internet Bank replied to this:
"Andy, the pleasure was all ours! We're glad to hear how happy you were with your experience, especially the customer service you received. Thank you for the fantastic feedback!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Val Camacho
Keystone at the Crossing

5/7/2018

Great experience!

I recently closed with the help of Jessica Callahan and Christie Wild! They were amazing to work with as a first-time homebuyer and explained the whole proceess with ease. Thankful to have received the help and support from First Internet Bank.

First Internet Bank replied to this:
"Val, congrats on the purchase of your first home! We're thankful to have customers like you. It was our pleasure to help you through the homebuying process!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes