Northpointe Bank User Reviews

5.0 reviews
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100% recommended

Customer Service Rating

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
4.9
207 out of 208 rates honored

Consumer Reviews

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(208 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 208 Reviews
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Laur
Englewood, CO

5/25/2020

Easy to refinance

It was great working with Ryan to refinance my loan. He promptly answered my emails and texts with the answers to all my questions. He kept me up-to-date with the status of my loan processing. Thank you!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Susan
85140

5/23/2020

Repeat Offender... I came back again

This is my second mortgage with Kimberly and Northpointe Bank, and once again they had better prices than anyone locally and many other online sources. They are clear about all fees upfront, and both loans closed at what they told me (or lower in this 2nd round.) If it had not been a great experien...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Scott
WA

5/21/2020

Great to work with Ryan at Northpointe Bank

This was our first time to refinance and was a little hesitate to do it basically all on-line. After looking at other options, decided to use Northpointe based on a referral from a co-worker. Ryan Bird did a great job for us, very responsive, knowledgeable and professional. Will definitely use Rya...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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P Jay
19143

5/18/2020

A Refi with Ian McLellan and Northpointe Bank

This is our second time working with Ian. It's a testament to his professionalism and excellence that we chose to return to him for our most recent refinance. When rates started falling earlier this year, we started looking and shopped around with multiple lenders. Ian's rates were the most compe...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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HElliott
94501

5/8/2020

Great to work with Kimberly and Northpointe Bank

This is the 3rd time we have Refinaced with Kimberly Gierescher and Northpointe Bank as the rates have fallen over 7 years. We communicated by email and the process was as seamless as it was the other two times. I have absolute confidence in Kimberly and Northpointe. The estimates were accurate and ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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John L.
San Diego, CA

5/8/2020

Expect a Great Experience!

Matt Howard was helpful through out the whole refinance process. Even though he was very busy with the amount of refinances being processed, he found time to follow up with me and make sure the process went as smooth as possible. Go with Northpointe Bank and Matt Howard!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Kyle
26241

5/2/2020

Great Experience

Kim was great to work with. She made the entire process smooth and comfortable for first time refinancers. Highly Recommend Kim!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Lucian Popescu
Canton, Michigan

4/30/2020

Matt Howard and Northpointe team were outstanding

This was from far the most effective mortgage loan process I experienced in 30 years and several financings and re-financings with different banks. Matt Howard led us through a very efficient and structured process, explained every step of the way, accommodated our needs in a timely manner, answere...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Maddie
IL, 60020

4/22/2020

Always a happy camper with NPB

This is our 2nd time refinancing with Kim and Northpointe Bank. And we will not go anywhere else for our mortgage needs in the future. Northpointe always provides the best rate, with the lowest possible closing costs. I did try to ask other 2 lenders just out of curiosity, but Northpointe still yiel...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Michael
95630

4/9/2020

Ian and his team are great

Have used Northpointe and worked with Ian twice. All went as planned both times and everything was easy and smooth. Closed on time with no surprises. Thanks.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes