LoanLock User Reviews

5.0 reviews
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

99% recommended

Customer Service Rating

Knowledge
4.9
Level of service
5.0
Professionalism
5.0
Responsiveness
4.9
263 out of 264 rates honored

Consumer Reviews

  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
(264 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
260
1
1
1
1

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Arrow icon
Showing 10 of 264 Reviews
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Fatima
Camarillo, CA

4/23/2020

Excellent Service

We worked with Jennifer Chang Galutera 3 years ago the first time we refinanced our home. She was proactive with informing us about the opportunity to refinance once again. We really appreciated that and felt confident working with her again. As with our previous experience, she was very prompt and ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

CJR
91741

4/21/2020

Great service.

We are very appreciative to our friend, Ron Tamayo, for recommending Jennifer to us for our refinancing. Jennifer has been very knowledgeable, helpful, and supportive during the whole process. It has been a pleasure working with her. Thank you.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

James
Gardena, CA

4/9/2020

100% Satisfaction!!!

Jennifer has helped me refinance and made a complicated process into something simple. She was very responsive to my questions even after work hours. I would recommend her to anyone looking to refinance! Customer service was on point!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Melissa
Roseville, CA

3/7/2020

Wonderful to work with!

Jonathan was professional, expedient, communicative, patient, and consistently working to get me the best deal. It was a pleasure working with him, and I was very grateful for his service.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Reviewer
CA

2/28/2020

Outstanding Service from Jennifer

I have made multiple purchases/refinances and I could not have been happier with the service provided by Jennifer. Based on the reviews I found online, I decided to use Jennifer for refinancing my home mortgage. I reached out to her on a consistent basis over the last several months to check the rat...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

JM
92108

2/20/2020

Outstanding Experience!

This is my third refinance with Jennifer and again was an outstanding experience. The loan was for a rental property that I had refinanced a couple years ago with her and the rates had dropped low enough for it to make sense to do again. I went with a no cost loan option and was still able to both l...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Paul P.
San Diego

2/20/2020

Quick and Efficient - Less than 30 days to fund

Bryan Ward provided outstanding service. He answered all of my initial questions and concerns, provided details that I needed before I asked for them, and was always very responsive. The most trouble-free and easy refinance I've done. Thank you, Bryan!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Hemang
Irvine

2/17/2020

Refinance with Loanlock

We thought rates are not genuine and they will come up with something during process . Looks like well organized team and denial is one of the best LO I worked with . I will suggest once anyone use online process , they will never like traditional lengthy process . Keep good works going!!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Patrick
Elk Grove, CA.

2/16/2020

Jennifer is the best!!

This has been the quickest and easiest refi i've had. The whole process took maybe 2 weeks. Rates have been super low so the demand has been crazy. But Jennifer never missed a beat and got everything done in record time. Still the best rates and lowest fees that I could find.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon
  • Star icon

Panduka
TX

2/11/2020

Amazing Experience !!!

I was referred to Jennifer by one of my friends and it was an extremely pleasant experience. Refinancing is no easy business for a first-timer like me. So many unknowns, strange terms, quick decisions to make, etc. Well i'll tell you i was nothing but trouble to Jennifer, asking so many questions. B...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes