Lendingcom User Reviews

4.3 reviews
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83% recommended

Customer Service Rating

Knowledge
4.4
Level of service
4.3
Professionalism
4.4
Responsiveness
4.4
239 out of 277 rates honored

Consumer Reviews

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(277 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 277 Reviews
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BRENDAN
Chico

8/26/2019

Abe Davis is Legend

The entire process seems simple enough ...and then Abe Davis came to the plate and just knocked it out ...made everything even easier ...Man is a hero

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Liz R
Aiken SC

3/10/2019

Excellent Customer Service

Alan Childs was our lending officer. He was smart, knowledgeable, professional, responsive and had a great sense of humor. The process was nearly seamless, their web portals and method of keeping track of uploaded documents was user friendly and state of the art. Oh, and their rates were excellent...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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Dave
Tennessee

1/25/2019

Ken was very responsive

When working remotely with a lender, responsiveness is key. Ken was always available via phone and returned email promptly. Great experience.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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Crystal Pence
AZ

1/3/2019

Fast and efficient

Process was seamless, Brent was honest and easy to work with.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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Kristi
Texas

12/27/2018

Great experience

I used Dean Siberns for my loan officer and Robert Lease for our processors both were great and very helpful!!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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Travis
Denver

12/19/2018

Helpful Insight

Ken did a great job not only executing the loan but helping me navigate the decisions i needed to make. He is a fantastic source of info and went beyond far my expectations!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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Rick Smith
Anderson Indiana

11/1/2018

Wonderful Experience !

Ken Burgwald helped us through a smooth process that minimized the stress on us. Friendly service.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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BitFam
Orange, CA

10/18/2018

SIMPLY AMAZING!

Excellent only begins to describe our experience with eRates! We started out with a different lender and numbers were not making sense and we kept getting the runaround when asking questions. I contacted multiple lenders to ask if they could work with our strict timeline, and eRates was the only o...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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Adrian
Fresno, Ca

8/22/2018

Smooth and Straightforward

Working with eRates was a pleasure. Everyone I dealt with was very helpful and I never felt pressured. With other lenders it felt like I was dealing with used car sales people.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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JJA
Riverside County

7/25/2018

Outstanding

Brent Englehart provided outstanding service from the outset of the loan refi process, stayed engaged in the process during underwriting, and was there through funding. His attention to detail, punctuality in meeting deadlines, and assistance were above-par for the industry. My loan closed at the ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes