Aurora Financial

Aurora Financial User Reviews

4.8 reviews
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96% recommended

Customer Service Rating

Knowledge
4.9
Level of service
4.8
Professionalism
4.9
Responsiveness
4.8
226 out of 228 rates honored

Consumer Reviews

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(228 reviews)
5 Star
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1 Star
212
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 228 Reviews
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Justin
Aldie, Va

2/3/2020

Fast & Professional

Very fast and professional process from initial call through settlement.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Alex M.
Washington, DC

1/14/2020

Best rate super fast and responsive

Very fast - closed in less than 3 weeks from initial inquiry! Very friendly and responsive throughout the process as well. Couldn't ask for more.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Jerald
VA

11/15/2019

Best to work with and fast to close.

Aurora advertised the best rate, zero points, low fees so I contacted them AND also contacted 5 other lenders and asked them all for their best rate. 1 lender came back lower than Aurora's rate. I told Aurora and they quickly matched the lowest rate. The other lender was very slow to reply back but ... show more

Knowledge
4.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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KP
Illinois

11/8/2019

Best rates, quick close, so helpful!

We’ve worked with the team at Aurora several times now and they are like a well-oiled machine while being personal and attentive to questions along the way. From appraisal to closing was 10 days on our refi!!!. And their rates can’t be beat anywhere- and I’m an incessant researcher. I recommen... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Anonymous
Virginia

11/7/2019

Excellent Customer Service

I would like to recognize and thank Leah for her outstanding customer service regarding my home loan. Leah went above and beyond in answering all of my many questions. In addition, I much appreciated her prompt and frequent updates. Leah was extremely diligent, frequently checking in and followi... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Amanda C.
Roanoke, VA

10/31/2019

Great company to work with

The staff were prompt and helpful; I would use Aurora Financial again for a home loan.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Brianna
Maryland

10/12/2019

Glad to work with Aurora!

Aurora Financial provided great customer service, addressed all my questions, and exhibited patience with me throughout the whole application process. The representatives helped make what seemed tedious uneventful. I appreciate their courtesy and assistance throughout the whole process.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Harikrishnan Cherukarethu
Chesterfield, VA

9/14/2019

Quick and hassle free closing, best rates

I selected Aurora Financial for my home mortgage in 2018 after reviewing/talking to over 15 lenders. Aurora Financial offered the best rate among all the lenders and promised fast closing. Additionally, they didn't have any underwriters fee and also offered my no escrow option for taxes and insuranc... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Dhaval
27703

6/5/2019

Great Experience

I worked with William and Manier for the first ever home loan experience. It was very smooth to work with them. They both were more than fantastic. Their responsiveness to questions, knowledge about a process and patience to go over details multiple times if needed- all of these would make them top ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Anil G
TEXAS

5/13/2019

Great Experience!

We refinanced our house in April 2019. Working with Aurora Financial was a great experience. Need to call out Stanley Schurtz. Contacted Stan and he was there for us all the time and the entire process was handled thoroughly. We would recommend Stan and Aurora.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes