Aurora Financial User Reviews

4.8 reviews
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96% recommended

Aurora Financial Fannie Mae Approved Lender. FHA Approved Lender. In-House Processing, In-House Underwriting, In-House Closings.

  • 1,000 On Time Purchase Closing Guarantee
  • Close in 10 Days
  • Our Loan Officer Don't Work on Commission.

Customer Service Rating

Knowledge
4.9
Level of service
4.8
Professionalism
4.9
Responsiveness
4.8
228 out of 230 rates honored

Consumer Reviews

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(230 reviews)
5 Star
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214
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 230 Reviews
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Julia P
23233

5/26/2020

Great rates and outstanding customer service!

Aurora has the best rates, outstanding customer service and quick and hassle-free closings! We would like to recognize our mortgage banker, Steve Harrison. He was very patient in answering all of our questions, professional, easy to talk to, not pushy, kind and extremely prompt in returning emails! ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Mark Magill
Waxhaw NC

5/15/2020

Excellent Service

Leah Palmer was top notch in ensuring my mortgage application and under writing was as painless and smooth as possible. I wish all financial institutions had the same level of service and employees who go above and beyond to ensure customer satisfaction. I would recommend Aurora Financial and in par...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Justin
Aldie, Va

2/3/2020

Fast & Professional

Very fast and professional process from initial call through settlement.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Alex M.
Washington, DC

1/14/2020

Best rate super fast and responsive

Very fast - closed in less than 3 weeks from initial inquiry! Very friendly and responsive throughout the process as well. Couldn't ask for more.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Jerald
VA

11/15/2019

Best to work with and fast to close.

Aurora advertised the best rate, zero points, low fees so I contacted them AND also contacted 5 other lenders and asked them all for their best rate. 1 lender came back lower than Aurora's rate. I told Aurora and they quickly matched the lowest rate. The other lender was very slow to reply back but ...

Knowledge
4.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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KP
Illinois

11/8/2019

Best rates, quick close, so helpful!

We’ve worked with the team at Aurora several times now and they are like a well-oiled machine while being personal and attentive to questions along the way. From appraisal to closing was 10 days on our refi!!!. And their rates can’t be beat anywhere- and I’m an incessant researcher. I recommen...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Anonymous
Virginia

11/7/2019

Excellent Customer Service

I would like to recognize and thank Leah for her outstanding customer service regarding my home loan. Leah went above and beyond in answering all of my many questions. In addition, I much appreciated her prompt and frequent updates. Leah was extremely diligent, frequently checking in and followi...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Amanda C.
Roanoke, VA

10/31/2019

Great company to work with

The staff were prompt and helpful; I would use Aurora Financial again for a home loan.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Brianna
Maryland

10/12/2019

Glad to work with Aurora!

Aurora Financial provided great customer service, addressed all my questions, and exhibited patience with me throughout the whole application process. The representatives helped make what seemed tedious uneventful. I appreciate their courtesy and assistance throughout the whole process.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Harikrishnan Cherukarethu
Chesterfield, VA

9/14/2019

Quick and hassle free closing, best rates

I selected Aurora Financial for my home mortgage in 2018 after reviewing/talking to over 15 lenders. Aurora Financial offered the best rate among all the lenders and promised fast closing. Additionally, they didn't have any underwriters fee and also offered my no escrow option for taxes and insuranc...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes