JG Wentworth Home Lending User Reviews

NMLS: 2925
State License: 4131109
JG Wentworth Home Lending
4.9 reviews
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98% recommended

J.G. Wentworth is a direct lender with highly competitive mortgage rates, an easy application process and exceptional customer service.

  • A+ rating with the Better Business Bureau.
  • Low rates.
  • Great customer service.

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
0 out of 0 rates honored

Consumer Reviews

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(343 reviews)
5 Star
4 Star
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1 Star
328
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 7 of 7 Reviews
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Thang Nguyen
98031

9/30/2019

Excellent service!I vote 6 stars

I am glad the process so quick & smoothly.Especially,Tom (Thomas) & his team did a great job. Thank you Tom and his team so much.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Gilson Cortes
30188

10/2/2019

Craig was great

Craig from J.G. Wentworth Home Lending, LLC was great and responsive to all the questions we asked. He really cared about making sure we knew what we were doing during each step and worked hard to get us to close in a quick manner.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Gwen
Los Angeles, California

10/6/2019

Wonderful Service!

Everything went well. All was done online except for the appraisers and the notary that came to my house to sign paperwork. I was lucky enough to have gotten Thomas Galatis as my loan officer. He was on top of things and answered all my questions as soon as I asked them. He emailed and text me to k...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Alexis J
Portland, OR

10/8/2019

Amazing service

Tom Galatis and the JG Wentworth team were amazing. He walked me through the entire process, ensured everything was in place and made sure it was an amazing experience. I highly recommend him to anyone looking to buy or refinance a home.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Mike Mendez
Fort Lauderdale

10/9/2019

Easy to work with

We are so happy we chose Craig with J.G. Wentworth. The process was smooth sailing. His communication was superb. I was shopping companies and rates for several weeks and I felt Comfortable having Craig take the wheel.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Matthew L
Kirkland, WA

10/9/2019

Best Service and Rates!

I couldn't be happier than to have worked with Tom Galatis on my refinance through JG Wentworth. He had a positive attitude throughout the entire process and was always available to handle questions or concerns. Best of all, the rates he was offering were easily better than each of the other 7 or 8 ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Will L
Denver

1/8/2020

Pros and cons

The rep contacted me right away and the application process went fairly smoothly. I was happy with JG for over a year. The loan was subsequently sold to another processor with very little notice (due date on the 1st of the month and they wouldn't take payments after the 30th of the prior month) ...

Knowledge
5.0
Level of service
2.0
Professionalism
4.0
Responsiveness
4.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes