JFQ Lending User Reviews
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NMLS: 1639493
4.2
23 reviews
Customer service rating
78% of reviews would recommend this lender
3 of 6 rates honored
Review this lender
Write a review of your experience with JFQ Lending.
6 of 6 reviews
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.
To help serve you with relevant information the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.
Refinance of our VA Loan
Shannon | NEW ORLEANS, LA | 8/4/2021
The refinance went so well. JFQ had one of the lowest interest rates we could find. The team communicated throughout the process, answered all our questions and completed the refinance in record time. We would highly recommend them. And the closing agent was very professional and was done at our hom...
Austin always available and if you left a message for him he would get back to you within minutes. minuts
Austin McNaughton great communication and follow-up. | Stockton CA | 9/29/2021
Austin McNaughton was the loan officer we worked with. He was very professional, helpful and friendly. A great communicator and great with follow-up. He made the process easy and always kept us in the loop. I will recommend him anytime. We are satisfied and pleased with our experience with JFQ Lend...
The service throughout has been stellar!
Stellar | Fruitland, Idaho | 3/4/2022
From the time I first spoke to the loan officer (Nike Cundy), I was completely informed of each step of the refinancing process. I was kept up to date with everything that was taking place at the current time it was happening. I felt extremely at ease with it all! I recommend JFQ Lending to my frie...
Ghosted me after the first call.
Non responsive, ignored my email | Fort Worth, TX | 7/31/2021
I believe I got matched with JFQ lending through bank rate, received a call from Spencer who told me about how great the company is and why I should go with them. Scheduled a call for the next day at 5 pm and agreed that he will email me different offer scenarios to go over before the call. No email...
Response from JFQ Lending
Hello, Thank you for taking the time to leave JFQ Lending a review. Feedback such as yours gives us valuable insight into how our clients (or in your case potential clients) are treated. This does not sound like JFQ Lending’s standard of client care, and we are especially dismayed that you were not given the highest level of service right off the bat. Based on your experience, we certainly earned your scores. If you are still interested in pursuing a loan with JFQ Lending, we would be glad for an opportunity to demonstrate the proper level of service that JFQ Lending can provide its clients. If you have any further questions or concerns, please don’t hesitate to reach out to us at 1(800) 419-5080. Thank you, JFQ Lending Client Relations
Dishonest
Eugene S | Broken Arrow OK | 8/2/2021
With the dropping interests rates I was fortunate enough to refinance three times to lower rates which is great. The first time I refinanced with JFQ, I had a mixed interaction with company which I had complained about and then after working with JFQ had decided to change my review based on their re...
Response from JFQ Lending
Hello Eugene, Thank you for taking the time to leave JFQ Lending a review, and we’re appreciative of your candid feedback. We completely agree that trust is a huge factor while choosing a mortgage company to work with, and that terms may come secondary. We would love an opportunity to further discuss your experience with you to look into the representations that were made by your advisor and where you feel we fell short. Please reach out to us at 1(800) 419-5080 to discuss your matter in further detail. Thank you, JFQ Lending Client Relations
No Response
Non Responsive | Virginia | 10/3/2021
I contacted JFQ in response to a snail mailing about a refinance. I completed the form provided with my personal info. I was unable to open their reply with their proposed rate and emailed back to that effect several times with no reply. Very unusuaI and I wonder if it was just a scam to get my pers...
Response from JFQ Lending
Hello, Thank you for taking the time to leave JFQ Lending a review, as your feedback is greatly appreciated. JFQ Lending is a top-rated correspondent lender, so your information is secure with us. We understand it can be concerning when you have given out your personal information. Based off the review, our email firewall must have been activated when we communicated information back to you, which is what caused our replied to be a private message. We are happy to resend everything to you, but we are having trouble finding any information regarding your file with the information provided. If you could reach out to us at 1(800) 419-5080, so that we can investigate this situation further, that would be greatly appreciated. Thank you, JFQ Lending, Inc. Client Relations