JFQ Lending User Reviews

The refinance went so well. JFQ had one of the lowest interest rates we could find. The team communicated throughout the process, answered all our questions and completed the refinance in record time. We would highly recommend them. And the closing agent was very professional and was done at our hom...e. show more

Austin McNaughton was the loan officer we worked with. He was very professional, helpful and friendly. A great communicator and great with follow-up. He made the process easy and always kept us in the loop. I will recommend him anytime. We are satisfied and pleased with our experience with JFQ Lend...ing show more

From the time I first spoke to the loan officer (Nike Cundy), I was completely informed of each step of the refinancing process. I was kept up to date with everything that was taking place at the current time it was happening. I felt extremely at ease with it all! I recommend JFQ Lending to my frie...nds and family with the upmost confidence they will receive a better experience from all other lending companies. show more

I believe I got matched with JFQ lending through bank rate, received a call from Spencer who told me about how great the company is and why I should go with them. Scheduled a call for the next day at 5 pm and agreed that he will email me different offer scenarios to go over before the call. No email... was received and 5 O'clock came and went by and no call. Emailed Spencer to remind him of the call and he asked that we reschedule for the next day because he was behind. I responded that I really just need him to send me the offer quotes to review them. That was the last communication between us, he didn't respond or send the documents and didn't bother calling. Now loan officers always tell you that you have to act now because rates are volatile, imagine if I had lost out on the refi rates because how slow and non responsive they were. Definitely won't recommend. show more

With the dropping interests rates I was fortunate enough to refinance three times to lower rates which is great. The first time I refinanced with JFQ, I had a mixed interaction with company which I had complained about and then after working with JFQ had decided to change my review based on their re...sponse to a complaint. The Second time I refinanced with JFQ, things went off very well and pretty smooth for the most part. I was happy with the results and had put the first instance behind me. This time I am more than dissatisfied with my experience and unfortunately was told repeatedly told things that were just not true and did not work out the way the advisor had stated. While I was able to refinance and remove a year and half off my loan, I unfortunately was not able to receive the entire terms of refinance as stated by the advisor. Despite calling and texting with two other JFQ members and being told that someone from customer relations would call me to help explain what the difference between what I was told and what actually occurred in the loan, I have still not received any calls. Despite my mixed experience with JFQ, I will not be working with them again. Trust is a big thing with me, whether it is with a person or a person in a company. It is evident that JFQ is satisfied with what they were able to get out of my loan for themselves and does not even think it is necessary to contact me back. show more

I contacted JFQ in response to a snail mailing about a refinance. I completed the form provided with my personal info. I was unable to open their reply with their proposed rate and emailed back to that effect several times with no reply. Very unusuaI and I wonder if it was just a scam to get my pers...onal information. show more