Direct Home Lending User Reviews

5.0 reviews
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100% recommended

Customer Service Rating

Knowledge
5.0
Level of service
4.9
Professionalism
5.0
Responsiveness
4.9
16 out of 16 rates honored

Consumer Reviews

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(16 reviews)
5 Star
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 16 Reviews
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Vincent L.
CA

1/24/2020

Great experience with a refi

Steven Arroyo was extremely helpful and personable during the refi process. He always went out of his way to be available when needed. I would definitely do business with Steven again.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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15yr refi
Palm Springs

2/28/2019

Great experience

Brian and Erika were very helpful and the process went very quickly.

Knowledge
5.0
Level of service
4.0
Professionalism
5.0
Responsiveness
4.0
Rates honored:
Yes
Would recommend:
Yes
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Sandi Clabough, Realtor
Corona, CA

9/17/2018

Realtor, CRS,SRES

Brian and Erika at Direct Home Lending are the best in the business. I recently used them on my personal loan and the process was quick and easy. I got the best rate and terms out there! I have also referred them to several of my Real Estate buyers who have been very happy with their service ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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chip
oxnard

4/29/2018

Doing the refi....

Anthony and Erika did a great job. They always kept me informed and if I had any questions they got back to me the same day. There were never any surprises or hidden costs. Would do it again if I had to.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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Daniel Feng
Sacramento, CA

4/18/2018

Awesome experience

Brian was extremely knowledgeable, professional, and especially loan savvy. He went over and beyond in a difficult situation and was able to make it happen when others couldnt. I would recommend him without reservation.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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Carol
Corona

3/6/2018

Excellent service

Excellent service on time with closing very professional I recommend if you need help with closing, refinancing, go directly to Direct home lending in Corona, Anthony Florez and Erica excellent workers

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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Carol
Corona

2/6/2018

Great customer service

For being a first time home buyer Anthony and Erica service was unbelievable and amazing they were patient and attentive to my need thank you for your service and time Thanks First time home buyer carol

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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Natalie W.
San Ramon Ca

7/21/2017

Professional and efficient!

They deserve a 5 star!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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JM
90805

4/4/2017

Excellent Service and Professional

I had the pleasure of working with Araceli to refinance my home. She was professional and very informative throughout the process. I was apprehensive about online lending, although now I'm completely satisfied with the process. I would use Direct Home Lending again.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
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Barbara E.
L. A.

1/3/2017

The Ultimate Professionals, Brian and Erika

They worked hard to make me happy. They provided knowledgeable insights in the interest rate markets and the overall refinance process.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes