What is an auto service contract?
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Auto service contracts cover unexpected or costly repairs. But they’re a pricey add on — especially when what you need may already be covered by a warranty or your insurance. They can be useful, but you should be sure you are getting the most out of it before spending extra money.
What vehicle service contracts are
A vehicle service contract, also called an extended warranty or auto service contract, is an optional service that covers certain vehicle problems or repairs after the dealer or manufacturer warranty expires.
Manufacturers, dealerships and private companies all offer service contracts. There might be a period in which you can buy the service contract after the car purchase is made — until the end of the first year of ownership, for instance.
If your car needs repairs and it’s covered under the contract, you will submit a claim to the provider. From there, it should send payment directly to the repair shop, although there may be more steps to submitting and verifying a claim, depending on your provider.
What does a service contract cover?
Service contracts cover parts likely to break down outside of the warranty period. Repairs may include major components of the vehicle — such as the engine, transmission and air conditioning — as well as roadside assistance and rental car reimbursement.
Coverage varies with each provider and contract, so read the policy before signing up. They usually come with a long list of exclusions, such as routine maintenance, normal wear and tear, theft and vandalism. If a service isn’t listed, assume it’s not covered under the policy.
Service contract vs. a warranty
Before buying an auto service contract, compare it against your car’s warranty to see when coverage applies and whether they overlap.
- Warranties for new or certified pre-owned (CPO) vehicles cover repairs and defects and are valid up to a certain mileage or time. For instance, three years or 30,000 miles. Third-party warranties don’t extend the exact coverage and terms in the original manufacturer’s warranty.
- Auto service contracts usually kick in when the manufacturer’s warranty expires. These always cost extra and can be purchased at a later date while warranties are baked into the car’s purchase price.
You might even have similar coverage through some of your other financial products. For example, auto insurance might cover rental car expenses and roadside assistance, while your credit card might cover trip interruptions. If you buy a vehicle service contract with similar benefits, verify that it doesn’t overlap with existing coverage.
How to get the most out of your service contract
You may not be able to negotiate the price of an extended warranty like you can negotiate car prices, but you can shop around.
Get a few quotes for auto service contracts and, as you compare offers, look at these features:
- Check the cost. Your car’s make, model, condition, coverage and contract length all impact price. You’ll usually pay a fee upfront to buy the policy — ranging from a few hundred dollars to more than $1,000 — and potentially a deductible per visit or per repair.
- Ask what’s included. Understand what is included and excluded in your policy and if it can change. For example, if a noncovered part damages a covered part, the service contract provider may deny coverage.
- Know the fine details. Check which companies can perform services and how to submit a claim. If the service contract lasts longer than you plan to keep your car, ask whether you can transfer the contract and if fees apply.
- Find out the underwriter. You can check online reviews for a pattern of complaints against the company, the Consumer Financial Protection Bureau’s complaint database and the Better Business Bureau. If an insurance company underwrites the policy, check the solvency of the agency.
Once you sign for the policy, get written confirmation that the dealer sent payment to the appropriate administrator. As you use the car, keep car repair and maintenance records and receipts. The service contract typically won’t cover preexisting conditions, and records can help show that you have provided preventive care.
If you have a problem with the auto service contract, try to resolve the dispute with the provider. If that doesn’t work, file a complaint with your state attorney general, the Federal Trade Commission and a local consumer protection agency.
The bottom line
An auto service contract isn’t the right choice for everyone. You should consider your existing coverage, your budget and your plans for the car. Not every service is covered, and for minor repairs, you may end up spending less paying out of pocket.
Since these are optional, review multiple providers. You don’t have to go with the service contract offered by the dealership or seller, and you may even be able to find a better deal or more covered repairs by looking elsewhere.