Commonwealth Casualty Insurance review 2022

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Founded in 2010, the Commonwealth Casualty Company is a relative newcomer in the insurance industry. Commonwealth is headquartered in Phoenix, Arizona, and provides car, home, renters and rideshare insurance in Arizona only.

Commonwealth operates primarily through a network of local agents. If you live in Arizona and you prefer to use an agent for your insurance needs, Commonwealth may be a good option for you. However, Commonwealth’s offerings are limited. Before you purchase a policy, it is important to understand the pros and cons of this provider.

  • Date established: 2010
  • Insurance products offered: Auto, home, renters, rideshare, roadside assistance
  • AM Best financial strength rating: N/A
  • NAIC complaint index: 10.26 (above average)
  • Availability: Arizona
Pros Cons
Online quotes for auto, home and renters insurance Only available in Arizona
Several home insurance endorsements Limited car insurance discounts
Local Arizona provider Very high complaint score
Limited digital policy management

Commonwealth car insurance

Commonwealth could be a good option for drivers in Arizona who prefer to work with a smaller, regional carrier over one of the top national insurers. The company does not specialize in one type of insurance, such as high-risk car insurance.

Types of coverage

Commonwealth’s car insurance coverage is limited compared to what you might find with a larger, national insurer. However, Commonwealth offers all the standard auto insurance coverage types, including liability, comprehensive, collision, medical payments and uninsured/underinsured motorist coverage.

With Commonwealth car insurance, you will not find many extra endorsements, like gap insurance or accident forgiveness. As a result, it may not be the best provider for drivers who want to customize their policy. Here are the optional car insurance endorsements that Commonwealth sells:

  • Rideshare insurance: If you have a side gig as a Lyft or Uber driver, your standard auto insurance policy doesn’t likely cover your time on the clock. Rideshare coverage is designed to protect you while you are working as a rideshare driver.
  • Safety equipment: This optional coverage could pay for glass replacement or repairs for the windshield, tail lights or headlights, without a separate deductible.
  • Rental reimbursement: This option provides $20 to $30 per day for up to a month towards a rental vehicle, if your car is in the shop for an insurance-related claim.

Discounts

One of the biggest limitations to Commonwealth is that there are few car insurance discounts available. The only advertised discount is a multi-policy discount, which can help you get a lower rate if you bundle your auto and home or renters insurance with Commonwealth. You may find discounts for paying in full or signing up for automatic payments, but you would need to contact an agent to confirm.

While not a traditional discount, you may also save money by enrolling in Commonwealth’s vanishing deductible program. For each year that you do not have a claim, your deductible will drop by $100, with savings of up to $500. If you are a safe driver, taking advantage of this program could help you save money. However, adding the program to your policy will likely increase your premium, but the cost could be offset by the deductible savings if you file a claim.

Commonwealth home insurance

Commonwealth sells standard home insurance to Arizona homeowners. However, unlike the company’s auto insurance, more endorsements and discounts are offered for home insurance. Like the auto insurance offerings, Commonwealth’s home coverage may be most suitable for homeowners who need a fairly standard policy.

Types of coverage

With Commonwealth home insurance, Arizona homeowners can purchase a policy with dwelling, personal property, other structures, liability and medical payments coverage. In addition, the company sells several endorsements for additional financial protection. Here are the optional home insurance coverages available through Commonwealth:

  • Golf cart coverage: This coverage could pay for damage to your golf cart, as well as liability if you cause an accident while driving.
  • Water backup protection: If water backs up into your home due to an issue with a drain, sewer or plumbing, this coverage may help pay for the damages, cleanup and repairs.
  • Service line coverage: Service line coverage may apply to repairs to underground pipes or wires that provide power, water or internet access to your home under a covered loss.
  • Computer coverage: Computer coverage might extend your policy limits for computers, tablets and gaming systems if they get damaged in a covered claim.

Discounts

In terms of home insurance discounts, Commonwealth provides a variety of ways for Arizona homeowners to get a lower premium. In total, there are eight discounts listed that homeowners may be able to obtain. You will find common discounts, like those for purchasing a new home or being claim-free, as well as some more unique savings opportunities. Here are two standout discounts from Commonwealth:

  • Secured community or building discount: Homeowners who live in gated communities or a monitored location could qualify for cheaper home insurance.
  • Water leak detection: Smart home systems or devices that notify you if there’s a leak reduce the chances of widespread water damage, and having one may lower your home insurance rate with Commonwealth.

Commonwealth ratings, reviews, customer satisfaction and complaints

Because Commonwealth is a small, regional insurance provider, it does not have as many third-party ratings as larger companies. The company is not rated by J.D. Power, AM Best or Standard and Poor (S&P). The lack of Commonwealth reviews can make it difficult to compare it to other providers.

However, prospective customers should know that Commonwealth does have an extremely high number of complaints. Commonwealth has a complaint score of 10.26, which is significantly higher than the industry average complaint score of 1.0. This may be worth taking into account if you are comparing multiple quotes from other insurers.

Reasons why Commonwealth is a good option

Commonwealth’s standout product is its home insurance, based on discounts and endorsement options. If you live in a gated community, you may be able to get a special discount, which many insurers do not offer. For Arizona homeowners who want a local provider, robust coverage and unique savings opportunities, Commonwealth may be worth considering.

However, Commonwealth is not necessarily the best car insurance company on the market based on available metrics and coverage options. The company has limited endorsement options and listed discounts. Additionally, Commonwealth has very high complaints and no online resources or mobile app.

While local service may be a plus for some drivers, those who prefer a digital experience may find Commonwealth’s lack of policy management options on its website or app somewhat limiting. Unless you are located in Arizona, you also cannot purchase any type of coverage, which is not ideal for individuals who need coverage in another state.

Frequently asked questions

How do I get a quote with Commonwealth Casualty?

When shopping for car or home insurance, comparing quotes from several insurance carriers is one of the best ways to ensure you’re getting the best price and features. The easiest way to get a quote from Commonwealth Insurance is by using the carrier’s online quote tool. You can also visit a local insurance agent for a more detailed, personalized estimate on how much you can expect to pay for your annual premium.

How long does it take to get paid for a claim from Commonwealth Insurance?

Commonwealth aims to deliver a fast turnaround when it comes to claims. Commonwealth works with local claims adjusters to create a more efficient process. According to Commonwealth, vehicle estimates are provided in an average of 24 hours. If your car is totaled in an accident, Commonwealth Casualty aims to get you back in a vehicle in 48 to 72 hours.

How much car insurance do I need?

Although most states have a minimum amount of liability insurance required to legally drive, it may not be enough. Liability insurance only pays for damages to others. If your car is stolen, damaged or totaled in an accident you’re responsible for, you’d have to pay for your own repairs or replacement. To avoid this situation, you could consider full coverage car insurance, which expands on liability insurance by adding collision and comprehensive coverage.

Written by
Elizabeth Rivelli
Insurance Contributor
Elizabeth has two years of experience writing for insurance domains such as Bankrate.com, The Simple Dollar, Coverage.com and NextAdvisor, among others. In addition to auto insurance, Elizabeth regularly writes about home insurance, renters insurance and life insurance. She also covers industry trends and general insurance education.
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