Top 10 consumer complaints of Americans


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Whether it’s a gripe about a do-not-call-list violation or a crisis over a contractor who removed a roof but didn’t put the new one on, hundreds of thousands of people submit consumer complaints every year.

The list of top grievances sees many of the same standbys year over year. But rumblings are growing in other areas as technology creates more opportunity for fraud or misunderstandings.

“With the availability of Internet phone service, spoofing software, prepaid cellphones that scammers can buy anonymously and just discard … scammers can very inexpensively get the services they need to perpetrate their frauds,” says Susan Grant, director of consumer protection at the Consumer Federation of America.

The 2013 top 10 list by the CFA and the North American Consumer Protection Investigators, or NACPI, comes from complaints made to 40 local, state and federal consumer protection agencies.

“Most transactions go perfectly fine, and most businesses are honest,” says Grant. Still, it’s important to see the trends of consumer complaints so consumers can protect themselves accordingly.

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