Tower Hill Insurance review 2021

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Tower Hill is an insurance company founded and headquartered in Florida. While the company historically sold policies only in the Sunshine State, it began expanding to other states in 2016. Tower Hill and its affiliated companies now sell coverage in 17 states, including Florida.

How do you know if Tower Hill is a good choice for your insurance needs? Bankrate researched the company and its products, coverage, discounts and third-party reviews to help you decide if Tower Hill may meet your insurance needs.

Tower Hill home insurance

Tower Hill believes that “your home is your castle,” regardless of the size, age or architecture. The company offers three tiers of home insurance policies—typical, Premier Plus and Spire. Premier Plus and Spire are designed for high-value homes, and come with a variety of add-on coverages for more protection.

Although the company’s coverages, discounts and average premiums will vary by state, knowing the basics of their available policies could help you decide if you should get a quote.

Types of coverage

Tower Hill offers an impressive lineup of coverages, including a few unique options that you might not find from other insurance companies. The company also sells flood insurance depending on your home’s flood risk and your budget.

Here are some of the coverages Tower Hill offers, depending on the value of your home and the state you live in:

  • Basic coverage: Tower Hill offers basic coverage for standard homes, including dwelling, personal property, liability, medical payments and loss of use insurance.
  • Flood insurance: Homeowners can choose from three types of flood insurance—a private flood insurance policy, a private flood endorsement or an NFIP flood insurance policy.
  • Extended replacement cost coverage: With extended replacement cost coverage, you can get 25%more coverage for your dwelling with a typical policy or a Prime Plus policy and limits of up to 50% with a Spire policy.
  • Screened enclosure coverage: If you have a screened-in pool or patio, Tower Hill may pay to replace it after a covered loss.
  • Water backup/sump pump overflow coverage: Water backup/sump pump overflow coverage is available for an additional cost with typical and Prime Plus policies.
  • AOP deductible waiver: An AOP waiver eliminates your deductible in the event of any major loss other than a hurricane, which is available with Spire policies.
  • Debris removal coverage: All three policies include debris removal coverage.
  • Landscaping coverage: All three policies include landscaping coverage for 5%of your dwelling limit.
  • Personal property replacement cost coverage: You can purchase personal property replacement cost coverage for typical or Prime Plus policies, and it is automatically included with Spire policies.
  • Food spoilage: All three policies are eligible for food spoilage coverage if your refrigerator is damaged in a covered event.
  • Lock replacement: Lock replacement coverage is included in Prime Plus and Spire policies.
  • Animal liability coverage: Typical and Premier Plus policies include $25,000 in animal liability coverage, and Spire policies include animal liability coverage up to your personal liability limit.
  • Loss assessment: Loss assessment coverage is available at an added cost for all three policies, and requires a deductible.
  • Identity theft/fraud coverage: Tower Hill could cover identity theft and credit fraud expenses if your personal information is stolen.
  • Trampoline liability coverage: Typical and Premier Plus policies include $25,000 in trampoline liability coverage, and Spire policies include $100,000 in coverage.
  • Diving board coverage: Tower Hill offers diving board and pool slide liability coverage for all three policies.
  • Watercraft coverage: If you have a personal watercraft that gets damaged in a covered home claim, Tower Hill might pay to repair or replace it.

Discounts

Tower Hill does not disclose information about discounts on its website. We recommend contacting an agent to find out what discounts might be available in your area.

Where does Tower Hill operate?

Tower Hill sells coverage in 17 states including Florida, Georgia, Illinois, Indiana, Louisiana, Ohio, Texas and Wisconsin. The company began expanding in 2016 and its website lists that expansion continued in 2018.

Several underwriting companies comprise the Tower Hill family of companies. Some of these companies may write in different states and write different lines of business. Some of these companies and some of the products that Tower Hill sells may not be available in each state.

Tower Hill ratings, reviews, customer satisfaction and complaints

Tower Hill’s third-party reviews are relatively high. The company does not have a J.D. Power customer satisfaction score, but the reviews on its website are mostly positive, with an average score of 4.35 out of 5.00. Additionally, each of Tower Hill’s underwriting companies received a lower-than-average complaint index score from the National Association of Insurance Commissioners (NAIC), meaning that fewer complaints than average were lodged against them.

Each of the three underwriting companies also has decent financial strength scores. While only Tower Hill Prime is rated by AM Best, Tower Hill Preferred and Tower Hill Signature both received A (Exceptional) financial strength scores from Demotech. These scores indicate that the companies are relatively financially stable and able to pay out claims.

Organization Tower Hill rating
NAIC Complaint Index (Tower Hill Prime) 0.64
NAIC Complaint Index (Tower Hill Preferred) 0.36
NAIC Complaint Index (Tower Hill Signature) 0.32
AM Best financial strength rating (Tower Hill Prime) B++ (Good)
Demotech financial strength rating (Tower Hill Preferred) A (Exceptional)
Demotech financial strength rating(Tower Hill Signature) A (Exceptional)

Reasons why Tower Hill is a great option

Tower Hill is a good home insurance provider overall, and it could be a fantastic option for people who own high-value homes. The company offers a wide variety of add-on coverages and endorsements, including some unique options, like trampoline liability insurance and diving board and pool slide liability coverage. We like the ability to choose between one of three types of policies depending on the amount of coverage you need, and the amount of money you want to spend on insurance.

One of the downsides of Tower Hill Insurance is that coverage is limited. The company only sells coverage in 17 states and it is likely that not all product lines are available in every state.

Additional policies offered by Tower Hill

Tower Hill offers property insurance and commercial business insurance policies. Here are the other insurance products you can purchase from Tower Hill:

  • Commercial business insurance
  • Landlord insurance
  • Condo insurance
  • Renters insurance
  • Mobile home insurance
  • Equipment breakdown insurance
  • Watercraft insurance

Frequently asked questions

What is the best home insurance company?

There is not one home insurance company that is the best for every homeowner. The best home insurance company for you depends on the amount of coverage you need, how much money you’re able to spend, and where you live. Getting quotes from several providers might help you find the best company for you.

How much does Tower Hill home insurance cost?

Home insurance rates are highly personalized, and every homeowner could pay a different rate based on their age, credit score, ZIP code, the age of their home, the condition of their home and more. You can use Tower Hill’s online quote tool to get an instant rate for your home.

How do I file a claim with Tower Hill?

Tower Hill makes the claim filing process easy and breaks down your options for filing a claim for your convenience. Depending on the type of policy you are filing a claim for, you may be able to file online or call in your claim to a toll-free number. Home insurance claims can be filed online, by email or by calling 800-342-3407.

Written by
Cate Deventer
Insurance Writer & Editor
Cate Deventer is a writer, editor and insurance professional with nearly a decade of experience in the insurance industry as a licensed insurance agent.
Edited by
Insurance Editor