If you're one of the millions of Americans falling behind on your house payments and you need to work something out with the mortgage servicer, you want to talk to someone in its loss mitigation department.
The following list contains the names of mortgage servicers and their phone numbers. In most cases, the numbers connect directly to the loss mitigation department, potentially bypassing time-consuming phone menus. However, you should still brace yourself for potentially long hold times, as these departments are often extremely busy.
At the start of your call, you'll probably hear a prerecorded voice warning you that your servicer may use information you provide to collect a debt. But don't let worries about your lender trying to garnish income keep you from being forthcoming with your financial information. Even if you wanted to hide income from a servicer, you probably couldn't, says Jim Diggs, vice president of counseling at Money Management International, a nonprofit consumer counseling agency.
"There's not much information a consumer can give (servicers) that they couldn't ascertain by themselves," Diggs says.
In fact, Diggs says, fully disclosing information about your income is key to keeping your home, because "(servicers) won't rewrite a mortgage or do a loan modification for someone who cannot prove that they can pay for it."
Mortgage servicers
|
| Accredited Home Lenders (refinance) | (877) 683-4466 |
| American Home Mortgage Servicing Inc. | (877) 304-3100* |
| Aurora Loan Services | (800) 550-0508 |
| Avelo Mortgage LLC (no longer servicing loans -- see Litton Loan Servicing) | (800) 603-4517 |
| Bank of America | (800) 846-2222 |
| BB&T Mortgage | (800) 827-3722* |
| Carrington Mortgage Services | (800) 561-4567 |
| Central Pacific Bank | (800) 342-8422* |
| Charter One Bank (also CCO Mortgage and Citizens Bank) | (877) 745-7366 |
| Chase Home Finance | Prime loans: (800) 848-9380
Subprime loans: (866) 665-7629 |
| Chevy Chase Bank | (866) 391-8688 |
| CitiMortgage | (866) 272-4749 |
| Countrywide Home Loans | (800) 669-6650 |
| Downey Financial Corp. | (800) 824-6902, ext. 6696 |
| EMC Mortgage Corp. | (888) 577-4011 |
| EverHome Mortgage | (800) 669-7724 |
| First Horizon Home Loans (second mortgages) | (800) 919-5376 |
| Flagstar Bank | (800) 968-7700, ext. 9780 |
| Fremont Investment & Loan | (866) 484-0291 |
| GMAC Mortgage | (800) 850-4622* |
| GreenPoint Mortgage Funding (now serviced by Countrywide) | (800) 669-6650 |
| Homecomings Financial | (800) 850-4622* |
| HomeEq Mortgage Servicing | (866) 822-1471 |
| HSBC Mortgage Services (also HFC or Beneficial) | (800) 365-6730* |
| Indymac Bank | (877) 908-4357 |
| Litton Loan Servicing | (800) 603-4517 |
| National City Mortgage | (800) 523-8654 |
| Nationwide Advantage Mortgage Co. | (866) 350-8884 |
| Ocwen Loan Servicing LLC | (800) 746-2936* |
| Ohio Savings Bank (Now Amtrust) | (800) 860-2025 ext. 8917 |
| Option One Mortgage (Now American Home Mortgage Servicing) | (877) 304-3100* |
| PHH Mortgage | For borrowers facing delinquency:
(800) 330-0423*
For borrowers in foreclosure:
(800) 750-2518 |
| Popular Mortgage Servicing | (800) 383-2292 |
| ResMae Mortgage Corp. | (866) 794-8044, ext. 5944 |
| Saxon Mortgage Services Inc. | (888) 325-3502* |
| Select Portfolio Servicing | (888) 818-6032 |
| SunTrust Mortgage Inc. | (800) 443-1032 |
| U.S. Bank Home Mortgage | (800) 365-7900 |
| Wachovia Corp. | (800) 642-0257* |
| Washington Mutual | (866) 926-8937* |
| Wells Fargo | (800) 416-1472 |
*No direct line to loss mitigation or loan resolution department.