Call back if necessary
Sometimes you'll get a customer service representative who just isn't helpful. Instead of pounding your head against the wall, take notes and then call back and get a different representative, Marco says.
"There are helpful people, and there are unhelpful people. That's just how life works," Marco says. "Mr. Cranky Bank Man's dog probably pooped in his loafers this morning. Don't let it get to you."
Business consultant Swinscoe says his wife recently was locked out of her bank account. She had to call back multiple times to get a customer service rep who could help her.
Swinscoe suggests that there may be some people with more authority or skill levels than others and that customers may have to "game the system" to get to those people, like moving through an automated system by acting like you want to pay a bill.