banking

8 tips to resolve complaints against banks

Take a breath
Take a breath © austinadams/Shutterstock.com

Take a breath

It's certainly not a good idea to try to resolve your complaint while you're hopping mad.

"If you are upset, calm down. Talk to a friend. Rant. Rave. Punch a pillow. Eat chocolate in slow motion like they do on commercials," says Meg Marco, executive editor of Consumerist.

It's understandable why you may be upset, says Adrian Swinscoe, a business consultant who advises on strategy, marketing and team performance issues.

"When you're doing something that's more integral to a person's life, people just want that stuff to work, and they want it to work quickly and effectively," he says. There's "a degree of surprise and ultimately frustration" when things don't work smoothly, he says, especially when it comes to something as important as your money.

But Linda Sherry, spokeswoman for Consumer Action, says that getting angry at a customer service representative makes it more likely that person will respond negatively.

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