Writing a general complaint
You're not the first, and you won't
be the last, consumer to be dissatisfied with your purchases. Don't
be afraid to complain to the appropriate people.
Most providers of goods and services
want to you to be happy in your dealings with them and will take your complaint
seriously. To communicate the problem and get the result you want, personalize
the form letter below by entering your specifics in the CAPITALIZED
OF COMPANY, STORE OR SERVICE PROVIDER
CITY, STATE, ZIP CODE
Dear Sir or Madam OR THE
NAME OF THE SPECIFIC PERSON BY WHOM YOU WANT YOUR LETTER READ:
This is to advise you of the unfortunate experience
that I had with NAME OF THE COMPANY, STORE
OR SERVICE PROVIDER recently OR A SPECIFIC
DATE, IF APPLICABLE. I have been a customer with NAME
OF COMPANY, STORE OR SERVICE PROVIDER for HOWEVER LONG YOU HAVE
BEEN A CUSTOMER. SHOW PROOF THAT YOU ARE A VALUABLE CUSTOMER. AN
EXAMPLE OF THIS FOR SOMEONE WRITING A COMPLAINT TO A COMPANY THAT
PRODUCES SUGAR-FREE CANDIES MIGHT BE: I HAVE ENJOYED YOUR PRODUCTS
MANY TIMES IN THE PAST AND HAVE RECOMMEND THEM TO MANY PEOPLE LIKE
MYSELF, WHO TRY TO AVOID EATING SUGAR.
However, a recent experience I had with your company
has left me with a bad taste in my mouth. INCLUDE
ALL RELEVANT INFORMATION ABOUT WHAT HAPPENED AND WHY YOU ARE DISSATISFIED.
IF WHAT YOU ARE DISSATISFIED WITH IS A PRODUCT, TRY TO INCLUDE AS
MUCH TRACING INFORMATION AS YOU CAN, SUCH AS THE BARCODE, THE DATE
YOU MADE THE PURCHASE, AND THE STORE NAME. INCLUDE A PHOTOCOPY OF
YOUR BILL OR OF ANYTHING ELSE THAT YOU HAVE ON PAPER.
compensation for this regrettable experience, I request WHAT
YOU THINK IS FAIR COMPENSATION. STATE WHAT YOU WANT IN A RESPECTFUL TONE. IF IT
IS NOT CLEAR TO YOU WHAT YOU SHOULD ASK FOR, SIMPLY ASK TO BE SUITABLY COMPENSATED
FOR THEIR WRONGDOING. AN EXAMPLE OF THIS IS: I KNOW THAT YOU WILL DO WHAT YOU
CAN TO RECTIFY THIS PROBLEM TO REGAIN MY TRUST IN YOUR COMPANY, AND THAT YOU WILL
COMPENSATE ME APPROPRIATELY.
IF WHAT HAPPENED IS SEVERE ENOUGH
AND YOU THINK YOU MIGHT WANT TO TAKE LEGAL ACTION, THEN END YOUR
LETTER LIKE THIS: I trust that you will take the time to
explain to me how this could have happened, and I will expect to
hear from you by A CERTAIN DATE, PERHAPS TWO
WEEKS FROM THE TIME YOU SEND THE LETTER advising on how you
wish to proceed.
you for your prompt attention to my request. If you have any questions, please
don't hesitate to call me at YOUR DAYTIME TELEPHONE NUMBER,
WITH AREA CODE.
YOUR TYPED NAME
CITY, STATE, ZIP CODE
YOUR E-MAIL ADDRESS
YOUR PHONE NUMBER