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Citibank, N. A. Reviews & Ratings

Citibank, N. A.
1.0
1 Reviews
  • Professionalism
    1.0
  • Knowledge
    2.0
  • Responsiveness
    1.0
  • Level of Service
    1.0
  • 1 out of 1 rates honored.
    100%
Citibank is an advertiser. Citibank provides information about mortgages rates, home refinancing & loan products. Mortgage representatives are available to help 8 AM to 10 PM ET & Sat: 9 AM to 7 PM ET more
  • You can take advantage of low rates with two offers from Citibank!
  • Refinancing? Get 1/8 off rate plus $1000 off closing costs.
  • Buying? It is easy with NO COST SureStart® mortgage pre-approval & $1500 On-Time Closing Guarantee.
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Consumer Reviews
Very Poor Communication and execution
  • Professionalism
    1
  • Knowledge
    2
  • Responsiveness
    1
  • Level of Service
    1
Yes
No
Was pre-approved with citi before we completed our offer with the seller we purchased our home from. Due to numerous mistakes by Citi we almost lost our home and our deposit because Citi lagged and lagged, lost our files, and was very slow and unresponsive. In the end we got our loan at the 11th hour after we had to beg the sellers for an extension, but none of this should have happened if Citibank had been on top of things from the start. After this experience I would have gladly paid another lender a higher rate to close on time than deal with all the headaches and sloppy work by Citi which almost cost us our deposit and our home. Look elsewhere. more
By equipe9 (Laguna Niguel, CA)
Reviewed on: Wednesday, January 07, 2015
Official reply from Citibank, N. A.
I’m very concerned about the situation you have mentioned. We would like to speak to you and get more information. Please send an email including your phone number and best time to call to customer.help@citi.com. For security, do not include account numbers in your email. We’d like to try and help. Thanks for letting us know.
Regards,
Al H.
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