This has been the worst experience I have ever had with a banking institution. Documentation
was horrible and took forever. I own my own business and they were looking for anyway to get out of this refinance. They lost documentation, got my income and credit report information wrong, even though I could prove that they were incorrect. DO NOT WASTE YOUR TIME.
Overall their rate was very good, however, the process was very tedious. I've read other
reviews that said it could take months to close so I made sure I was on top of it. I started the process in early January and finished by mid February, however, every time they asked for a document I provided it within a day or so and contacted my loan officer shortly afterwards to make sure they got it and are reviewing it. They asked for a painful number of documents throughout the process, much more than other lenders I have worked with. Also they were very particular on their documents, for example: they asked for rent verification and I supplied the pay statements, but that was not sufficient, they wanted a void check (which I couldn't supply since I pay online through ACH...)
The day before closing they still didn't have the documents finalized. They were working on the final HUD statements and correct escrow amounts, etc. I had to call the title company and Citi and get them talking so they can have the closing documents ready and for me to review. Overall it was a painful process, but at least they honored their rate and it was a good rate.
If there was a 0 rating I would gladly give this bank none ! They
do not even deserve a 1 star rating here at BankRate for the worst customer service! I have tried to refinance my loan with them, It took them more than a month just to let me know we were denied with our application.Our loan officer and mortgage loan coordinator are both difficult to contact for updates. Whenever I tried calling them they will not answer their phone calls and goes to their voice mail all the time and will not return my phone calls right away. The worst is the waiting game, They don't take the initiative to call me for updates on my application, I had to call them all the time ! Then my last conversation with my loan officer was a blunt "your denied" and just reapply after 2 years!
I agree with the other reviewer. My refi took 3-4 months, they made me jump
through many hoops with documentation. It was the worst refi experience I've ever had.