Citibank NA Mortgage Reviews & Ratings - Bankrate.com
advertisement
1.6
18 Reviews
17%
recommend
  • Professionalism
    1.9
  • Knowledge
    1.8
  • Responsiveness
    1.6
  • Level of Service
    1.9
  • 9 out of 18 rates honored.
    50%
Consumer Reviews
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
By KD128
Reviewed on: 4/29/2015 2:39:02 PM
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
By Steve smith
Reviewed on: 9/14/2015 11:40:58 PM
Good rate, very long and difficult process
  • Professionalism
    3
  • Knowledge
    3
  • Responsiveness
    1
  • Level of Service
    2
yes
no
While the rate was good, the service was not. I've bought several homes over the years and this refi took more than twice as much of my time and effort as any purchase or refi ever has. The documentation requirements, number of people we had to deal with delays and unresponsiveness was not not worth the fraction of a point I saved. more
By AnthonyinCT (Westport CT)
Reviewed on: 3/4/2015 1:45:13 PM
Good Rate, long process
  • Professionalism
    2
  • Knowledge
    1
  • Responsiveness
    3
  • Level of Service
    2
yes
yes
Overall their rate was very good, however, the process was very tedious. I've read other reviews that said it could take months to close so I made sure I was on top of it. I started the process in early January and finished by mid February, however, every time they asked for a document I provided it within a day or so and contacted my loan officer shortly afterwards to make sure they got it and are reviewing it. They asked for a painful number of documents throughout the process, much more than other lenders I have worked with. Also they were very particular on their documents, for example: they asked for rent verification and I supplied the pay statements, but that was not sufficient, they wanted a void check (which I couldn't supply since I pay online through ACH...) The day before closing they still didn't have the documents finalized. They were working on the final HUD statements and correct escrow amounts, etc. I had to call the title company and Citi and get them talking so they can have the closing documents ready and for me to review. Overall it was a painful process, but at least they honored their rate and it was a good rate. more
By Paul S
Reviewed on: 3/31/2015 7:39:43 AM
Refinace
  • Professionalism
    5
  • Knowledge
    3
  • Responsiveness
    1
  • Level of Service
    3
yes
no
Refinancing taking far longer than expected and it is brutal trying to get a call back to let me know status. more
By dmb4
Reviewed on: 11/18/2015 8:25:44 PM
          Connect with us
Average rates in Reston-Manassas, VA
advertisement
advertisement
advertisement