All I get from them is runaround and excuses... They are not meeting any timelines
they agreed too and because of their runaround I will probably not be able to meet the timeline to remove contingency on time. Wish I had read the reviews earlier and gone with someone else.
We decided to go with Citibank over a local lender because their rate was .125%
better. Biggest mistake we ever made. The service was horrible, the process was never ending, and just trying to get someone on the phone was nearly impossible. The few dollars a month we saved were not worth the aggravation. To add insult to injury, we didn't close on time and almost lost our deposit. What was supposed to be a pleasant experience ended up being a nightmare. FYI, credit scores were 760+, income ratios in the low 30s and down payments were all in savings. Cant imagine how it is for everyone else.
Began the loan purchasing process in late April and we have provided everything requested and
we are still waiting to close. Mind you, we were promised a short close, closing cost credits, and a smooth transaction. There has been NO communication from the processor - only through our loan officer. The lack of communication, lack of professionalism, and disregard of any of our questions has me questioning Citibank's lending practices. Our rate lock expires next week and I bet the next thing we are told is that it will cost a point to extend our rate lock even though nothing we have not done anything to delayed our loan. I've heard horror stories of other lenders but never thought I'd be experiencing it through Citibank. Will follow up if we ever close.
This has been the worst experience I have ever had with a banking institution. Documentation
was horrible and took forever. I own my own business and they were looking for anyway to get out of this refinance. They lost documentation, got my income and credit report information wrong, even though I could prove that they were incorrect. DO NOT WASTE YOUR TIME.