Citibank NA Mortgage Reviews & Ratings - Bankrate.com
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1.5
25 Reviews
12%
recommend
  • Professionalism
    1.9
  • Knowledge
    1.8
  • Responsiveness
    1.5
  • Level of Service
    1.7
  • 12 out of 25 rates honored.
    48%
Consumer Reviews
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
By KD128
Reviewed on: 4/29/2015 2:39:02 PM
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
By Steve smith
Reviewed on: 9/14/2015 11:40:58 PM
Official reply from
Dear Steve Smith,We wanted to thank you for the great feedback regarding Citibank. As our client, you are the foundation of our business and we want you to know that we value your relationship and your feedback. Regards,Joe C.
Good rate, very long and difficult process
  • Professionalism
    3
  • Knowledge
    3
  • Responsiveness
    1
  • Level of Service
    2
yes
no
While the rate was good, the service was not. I've bought several homes over the years and this refi took more than twice as much of my time and effort as any purchase or refi ever has. The documentation requirements, number of people we had to deal with delays and unresponsiveness was not not worth the fraction of a point I saved. more
By AnthonyinCT (Westport CT)
Reviewed on: 3/4/2015 1:45:13 PM
Official reply from
Thank you for taking the time to write about your experience with Citibank. I am sorry we did not meet your expectations and would like the opportunity to try turning it around with you. I will need some additional details to try to do so. Please email me at customer.help@citi.com with some additional details about what happened. Please include your name, telephone number, best time for me to try to reach you, and the property address involved.I look forward to working with you,Al H.
Good Rate, long process
  • Professionalism
    2
  • Knowledge
    1
  • Responsiveness
    3
  • Level of Service
    2
yes
yes
Overall their rate was very good, however, the process was very tedious. I've read other reviews that said it could take months to close so I made sure I was on top of it. I started the process in early January and finished by mid February, however, every time they asked for a document I provided it within a day or so and contacted my loan officer shortly afterwards to make sure they got it and are reviewing it. They asked for a painful number of documents throughout the process, much more than other lenders I have worked with. Also they were very particular on their documents, for example: they asked for rent verification and I supplied the pay statements, but that was not sufficient, they wanted a void check (which I couldn't supply since I pay online through ACH...) The day before closing they still didn't have the documents finalized. They were working on the final HUD statements and correct escrow amounts, etc. I had to call the title company and Citi and get them talking so they can have the closing documents ready and for me to review. Overall it was a painful process, but at least they honored their rate and it was a good rate. more
By Paul S
Reviewed on: 3/31/2015 7:39:43 AM
Official reply from
Hello Paul S., I am sorry to see this happened. I would like to speak with you to get more details about how we can try to help! Please email me at customer.help@citi.com with some additional details about what happened. Please include your name, telephone number, best time for me to try to reach you, and the property address involved.I look forward to working with you,Joe C.
Refinace
  • Professionalism
    5
  • Knowledge
    3
  • Responsiveness
    1
  • Level of Service
    3
yes
no
Refinancing taking far longer than expected and it is brutal trying to get a call back to let me know status. more
By dmb4
Reviewed on: 11/18/2015 8:25:44 PM
Official reply from
Hello dmb4, Your comments about your experience with Citibank concern me, and I would like to review this with the Citi team. Please email us at customer.help@citi.com and reference your Bankrate review. When you send the email, please include your name, best phone number to call, best time to call, and the reference number of your Bankrate review. Please do not include any account numbers or application numbers in your email. I look forward to hearing from you soon. Best Regards, Maryrose M
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