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Citibank, N. A. Reviews & Ratings

Citibank, N. A.
1.3
3 Reviews
  • Professionalism
    2.0
  • Knowledge
    2.3
  • Responsiveness
    1.0
  • Level of Service
    1.3
  • 3 out of 3 rates honored.
    100%
Citibank is an advertiser. Citibank provides information about mortgages rates, home refinancing & loan products. Mortgage representatives are available to help 8 AM to 10 PM ET & Sat: 9 AM to 7 PM ET more
  • You can take advantage of low rates with two offers from Citibank!
  • Refinancing? Get 1/8 off rate plus $1000 off closing costs.
  • Buying? It is easy with NO COST SureStart® mortgage pre-approval & $1500 On-Time Closing Guarantee.
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Consumer Reviews
My Refi Took Forever and I was Frustrated
  • Professionalism
    2
  • Knowledge
    2
  • Responsiveness
    1
  • Level of Service
    2
Yes
No
I agree with the other reviewer. My refi took 3-4 months, they made me jump through many hoops with documentation. It was the worst refi experience I've ever had. more
By nthi288 (Hayward, CA)
Reviewed on: Thursday, March 19, 2015
Official reply from Citibank, N. A.
I’m very concerned about the situation you have mentioned. We would like to speak to you and get more information. Please send an email including your phone number and best time to call to customer.help@citi.com. Please reference Bankrate in your email. For security, do not include account numbers in your email. We’d like to try and help. Thanks for letting us know.
Regards,
Al H.
Good rate, very long and difficult process
  • Professionalism
    3
  • Knowledge
    3
  • Responsiveness
    1
  • Level of Service
    3
Yes
No
While the rate was good, the service was not. I've bought several homes over the years and this refi took more than twice as much of my time and effort as any purchase or refi ever has. The documentation requirements, number of people we had to deal with delays and unresponsiveness was not not worth the fraction of a point I saved. more
By AnthonyinCT (Westport CT)
Reviewed on: Wednesday, March 04, 2015
Official reply from Citibank, N. A.
Thank you for taking the time to write about your experience with Citibank. I am sorry we did not meet your expectations and would like the opportunity to try turning it around with you. I will need some additional details to try to do so. Please email me at customer.help@citi.com with some additional details about what happened. Please include your name, telephone number, best time for me to try to reach you, and the property address involved.
I look forward to working with you,
Al H.
Very Poor Communication and execution
  • Professionalism
    1
  • Knowledge
    2
  • Responsiveness
    1
  • Level of Service
    1
Yes
No
Was pre-approved with citi before we completed our offer with the seller we purchased our home from. Due to numerous mistakes by Citi we almost lost our home and our deposit because Citi lagged and lagged, lost our files, and was very slow and unresponsive. In the end we got our loan at the 11th hour after we had to beg the sellers for an extension, but none of this should have happened if Citibank had been on top of things from the start. After this experience I would have gladly paid another lender a higher rate to close on time than deal with all the headaches and sloppy work by Citi which almost cost us our deposit and our home. Look elsewhere. more
By equipe9 (Laguna Niguel, CA)
Reviewed on: Wednesday, January 07, 2015
Official reply from Citibank, N. A.
I’m very concerned about the situation you have mentioned. We would like to speak to you and get more information. Please send an email including your phone number and best time to call to customer.help@citi.com. For security, do not include account numbers in your email. We’d like to try and help. Thanks for letting us know.
Regards,
Al H.
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