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Citibank, N. A. Reviews & Ratings

Citibank, N. A.
1.5
11 Reviews
18%
recommend
NMLS # 412915
  • Professionalism
    1.7
  • Knowledge
    1.7
  • Responsiveness
    1.5
  • Level of Service
    1.9
  • 6 out of 11 rates honored.
    55%
Citibank is an advertiser. Citibank provides information about mortgages rates, home refinancing & loan products. Mortgage representatives are available to help 8 AM to 10 PM ET & Sat: 9 AM to 7 PM ET more
  • You can take advantage of low rates with two offers from Citibank!
  • Refinancing? Get 1/8 off rate plus $1000 off closing costs.
  • Buying? It is easy with NO COST SureStart® mortgage pre-approval & $1500 On-Time Closing Guarantee.
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Consumer Reviews
Ridiculous Customer service, Total failure
  • Professionalism
    1
  • Knowledge
    1
  • Responsiveness
    1
  • Level of Service
    1
No
No
I have never had such a ridiculous experience with a mortgage lender before. They promised 30 day closing, now beyond the 45 day. The whole delay is due to the issue with the bank, they totally ignore the customer, take their own sweet time, come up with new things while we are getting ready to close. Their customer service people never answer their phone. You might have better luck reaching the sales person than the processor. more
By Gani (Chicago, IL, United States)
Reviewed on: Friday, July 31, 2015
Official reply from Citibank, N. A.
Hi Gani,

I’m very concerned about the situation you have mentioned. We would like to speak to you and get more information. Please send an email including your phone number and best time to call to customer.help@citi.com. For security, do not include account numbers in your email. We’d like to try and help. Thanks for letting us know.

Regards,
Joe C.
Extremely disappointed
  • Professionalism
    1
  • Knowledge
    1
  • Responsiveness
    1
  • Level of Service
    1
No
No
All I get from them is runaround and excuses... They are not meeting any timelines they agreed too and because of their runaround I will probably not be able to meet the timeline to remove contingency on time. Wish I had read the reviews earlier and gone with someone else. more
By poor service (Los Angeles, CA, United States)
Reviewed on: Monday, June 29, 2015
Official reply from Citibank, N. A.
Based on your comments, I can understand your frustration. Will you please provide more information by sending us an email to customer.help@citi.com and referencing your Bankrate review? When you send the email, please include your name, best phone number to call, best time to call, and the reference number of your Bankrate review. Please do not include any account numbers or application numbers in your email. I look forward to hearing from you soon.
Best Regards,
Maryrose M
Never Again
  • Professionalism
    1
  • Knowledge
    1
  • Responsiveness
    1
  • Level of Service
    1
Yes
No
We decided to go with Citibank over a local lender because their rate was .125% better. Biggest mistake we ever made. The service was horrible, the process was never ending, and just trying to get someone on the phone was nearly impossible. The few dollars a month we saved were not worth the aggravation. To add insult to injury, we didn't close on time and almost lost our deposit. What was supposed to be a pleasant experience ended up being a nightmare. FYI, credit scores were 760+, income ratios in the low 30s and down payments were all in savings. Cant imagine how it is for everyone else. more
By JRicks1977 (Ridgewood, NJ, United States)
Reviewed on: Monday, June 01, 2015
Official reply from Citibank, N. A.
Hello JRicks1977.

I am sorry to see this happened. I would like to speak with you to get more details about how we can try to help! Please email me at customer.help@citi.com with some additional details about what happened. Please include your name, telephone number, best time for me to try to reach you, and the property address involved.

I look forward to working with you,
Joe C.
No communication
  • Professionalism
    1
  • Knowledge
    1
  • Responsiveness
    1
  • Level of Service
    1
No
No
Began the loan purchasing process in late April and we have provided everything requested and we are still waiting to close. Mind you, we were promised a short close, closing cost credits, and a smooth transaction. There has been NO communication from the processor - only through our loan officer. The lack of communication, lack of professionalism, and disregard of any of our questions has me questioning Citibank's lending practices. Our rate lock expires next week and I bet the next thing we are told is that it will cost a point to extend our rate lock even though nothing we have not done anything to delayed our loan. I've heard horror stories of other lenders but never thought I'd be experiencing it through Citibank. Will follow up if we ever close. more
By Frustrated2015 (California, United States)
Reviewed on: Monday, June 01, 2015
Official reply from Citibank, N. A.
Thank you for taking the time to write about your experience with Citibank. I am sorry we did not meet your expectations and would like the opportunity to try turning it around with you. I will need some additional details to try to do so. Please email me at customer.help@citi.com with some additional details about what happened. Please include your name, telephone number, best time for me to try to reach you, and the property address involved.
I look forward to working with you,
Maryrose M
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
Yes
Yes
By KD128
Reviewed on: Wednesday, April 29, 2015
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