Wells Fargo unauthorized loan modifications
Bloomberg/Getty Images

The company that holds your mortgage isn’t supposed to extend your loan or alter your monthly payments if you don’t agree to it beforehand. But recent lawsuits argue Wells Fargo changed the terms of home loans held by customers in bankruptcy without their consent.

Wells Fargo allegedly attached loan modification letters to payment change notices, forms routinely filed in Chapter 13 bankruptcy cases to authorize pre-approved adjustments. Without following the proper procedures, the bank allegedly lowered monthly payments and extended loan terms by years, potentially costing borrowers thousands of dollars in interest.

The bank has also been accused of creating phony accounts, requiring auto loan customers to pay for unneeded insurance and failing to reimburse borrowers who prepaid their car loans.

A review of its sales practices is being expanded. Wells Fargo’s board of directors — which is reviewing its “structure, composition and practices” — is expected to openly discuss its conclusions before the end of September, according to a quarterly filing with the Securities and Exchange Commission.

Filed for bankruptcy? Read your mail

It’s unclear how many of the unauthorized loan changes Wells Fargo is alleged to have made (the company has denied wrongdoing), but if you’ve filed for bankruptcy, pay attention to what’s happening to your mortgage, especially if you live in a jurisdiction that allows a trustee to make payments on your behalf.

“Even though the consumer might be in a bankruptcy, they should not ignore any written notices that they get from their mortgage servicer,” says John Rao, bankruptcy expert and attorney with the National Consumer Law Center. “If there’s anything in it that suggests that there’s a payment change or something, you know, they probably want to contact their attorney and just make sure that this is correct.”

Keeping tabs on your mortgage is expected to get easier under a Consumer Financial Protection Bureau rule set to go into effect in April 2018. That’s when lenders will be required to send mortgage statements periodically to debtors in bankruptcy.

What other homeowners should do

If you haven’t filed for bankruptcy, reviewing any mortgage statements or documents you receive is just as important. Changes outside of what you originally agreed to should be considered red flags.

“If you’re a regular consumer and you’re making your payments and then suddenly you get notice from (your lender) that they’re changing the terms of your loan and it’s not because of a reduction in taxes or insurance or your escrow is too much money, be very, very careful,” says Ira Rheingold, executive director of the National Association of Consumer Advocates. “Don’t agree to any new terms that they attempt to impose on you and they can’t impose on you without your consent.”

If you have questions about your loan, Rao suggests sending a written request for information to the address on your servicer’s website or on the back of your monthly statements. If you believe your mortgage lender made a mistake, dispute those errors in writing. You can find a sample letter on the CFPB website.

If you’re in the market for a new home, know that you can choose your mortgage lender, but you can’t choose who will service your loan.

If all else fails

If something went wrong and your mortgage lender won’t cooperate, you have the right to file a lawsuit and seek legal assistance. Consider contacting a housing counselor certified by the U.S. Department of Housing and Urban Development.

You can also find an attorney by:

  • Using your local bar association’s lawyer referral service
  • Contacting a local nonprofit legal services office, such as a Legal Aid organization
  • Visiting the National Association of Consumer Advocates website, consumeradvocates.org

Bottom line: No one can change the terms of your mortgage or the size of your monthly payments without your permission.

“The contract that someone signs at closing is their loan contract, says Alys Cohen, a staff attorney at the NCLC. “It can only be changed if those parties agree to it.”

Promoted Stories