Glenn Schulte was our Loan Originator as was outstanding.
He was with us step by step
through the entire process.
I was so skeptical using yet another online lender but John proved me wrong.
So very responsive, and knowledgeable he made the process so smooth. Would definitely use this company and John again.
My refinance situation involved 5 properties and a high (mortgage) debt to income ratio.
I hesitated to talk to a mortgage broker about my situation. Carl Synder at HomePlus was quite understanding, prioritized which properties to address first, and searched high and low for a lender that would accommodate my unusual circumstances. He presented my options, implemented my choices, and kept me informed throughout the process. He always responded to my questions and treated me respectfully. In the end, the properties were refinanced at attractive rates, my payments were lowered, and I even took some cash out. Really, what more could one ask for? As painless as a refinance can be.
We entered escrow and were still without a lender. We were pre-approved by a
lender, but their rate was rather high. I reached out to HomePlus Mortgage and Tina got back to us quickly, and the rest is history. She was able to lock us in with a great rate and the lowest underwriting fee she could get based on the market that day. She walked us through from beginning to end and was able to get everything in place within 2 weeks! She answered all my questions in a timely manner and even called me to give me updates on the progress. She even assisted with closing, contacting escrow multiple times to get us updates. We appreciated all the personal attention she provided and would highly recommend her!
Wanted to highly recommend Keith from HomePlus based on my loan experience for a first
home purchase. He got us a very competitive rate that I would not have been able to find on my own. The chosen lender was then actually swamped with business due to their low rates and timelines became stretched out due to lender delays. Keith was most helpful in explaining what was going on and making sure that we knew what was important to follow up with. Overall, he was always available (even when on vacation) and helped shepherd the loan agreement through. Would definitely use again. Also note, Keith works very efficiently via email and phone. I was initially worried about not being able to access him in person (his office is 3 hours away) but should not have been.