HomePlus Mortgage Reviews & Ratings - Bankrate.com
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5.0
129 Reviews
100%
recommend
  • Professionalism
    5.0
  • Knowledge
    5.0
  • Responsiveness
    5.0
  • Level of Service
    5.0
  • 129 out of 129 rates honored.
    100%
Consumer Reviews
Great Experience
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Glenn Schulte was our Loan Originator as was outstanding. He was with us step by step through the entire process. The Pruitts more
By David and Julie (Lakeside, Ca)
Reviewed on: 10/10/2017 1:39:43 AM
The best refi ever!
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
I was so skeptical using yet another online lender but John proved me wrong. So very responsive, and knowledgeable he made the process so smooth. Would definitely use this company and John again. more
By Ann Ormonde (Templeton, CA)
Reviewed on: 10/10/2017 6:14:27 PM
Excellent Refinance In a Complicated Situation
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
My refinance situation involved 5 properties and a high (mortgage) debt to income ratio. I hesitated to talk to a mortgage broker about my situation. Carl Synder at HomePlus was quite understanding, prioritized which properties to address first, and searched high and low for a lender that would accommodate my unusual circumstances. He presented my options, implemented my choices, and kept me informed throughout the process. He always responded to my questions and treated me respectfully. In the end, the properties were refinanced at attractive rates, my payments were lowered, and I even took some cash out. Really, what more could one ask for? As painless as a refinance can be. more
By Wayne (Long Beach, CA)
Reviewed on: 10/15/2017 8:54:24 PM
Highly Recommend!
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
We entered escrow and were still without a lender. We were pre-approved by a lender, but their rate was rather high. I reached out to HomePlus Mortgage and Tina got back to us quickly, and the rest is history. She was able to lock us in with a great rate and the lowest underwriting fee she could get based on the market that day. She walked us through from beginning to end and was able to get everything in place within 2 weeks! She answered all my questions in a timely manner and even called me to give me updates on the progress. She even assisted with closing, contacting escrow multiple times to get us updates. We appreciated all the personal attention she provided and would highly recommend her! more
By Henry (Chino, CA)
Reviewed on: 10/17/2017 2:44:35 PM
Recommended without reservations
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Wanted to highly recommend Keith from HomePlus based on my loan experience for a first home purchase. He got us a very competitive rate that I would not have been able to find on my own. The chosen lender was then actually swamped with business due to their low rates and timelines became stretched out due to lender delays. Keith was most helpful in explaining what was going on and making sure that we knew what was important to follow up with. Overall, he was always available (even when on vacation) and helped shepherd the loan agreement through. Would definitely use again. Also note, Keith works very efficiently via email and phone. I was initially worried about not being able to access him in person (his office is 3 hours away) but should not have been. more
By BLee
Reviewed on: 7/11/2015 12:47:38 PM
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