Foltz says he should have asked more persistently for receipts and documentation about his new home's appliances and mechanical systems. "But it's something you don't have that much control over," he says.
The seller replaced the air conditioner shortly before putting the home on the market, but didn't save the paperwork. Without documentation, the new buyers didn't have a lot of options when the unit malfunctioned.
Foltz says he didn't know who sold the air conditioner or if it was under warranty. "So we paid out of pocket."
The seller did pass along all the documentation on the home's hardwood floors. So when the new owners wanted to install that same hardwood in the hallway and office, they had the information they needed to get an exact match.