I refinanced a 10 year fixed loan with Third Federal in Spring of 2014. All
the communications and Documents were handled via email and Phone. Very courteous, professional, and prompt transaction all around.
Met most expectations, best rate and terms, Offered me a smaller loan than I asked
for due to Self employment and a complicated rental/business income scenario.
Nevertheless,it worked out for me. I really like their re lock option at any time during the first 5 years of a 1/5 adjustable, I plan to use this option as soon as the feds start raising interest rates.
Refinanced my primary home. I own a real estate brokerage so know how difficult the
process has become - especially for self employed individuals like myself. Very easy process. Only complaint is that they don't do second homes (at least in NC).
Overall excellent process and communication. Very clear and defined process. Excellent experience.
I have taken HELOC from Third Federal and the customer support was awesome. I could
get all my queries answered by the bank loan processing officer. Also it was smooth experience in getting the loan.
Thanks to Megan Bates from Third Federal for such good customer obsession.