ConsumerDirect Mortgage Reviews & Ratings - Bankrate.com
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ConsumerDirect Mortgage, a division of First Bank Reviews & Ratings

ConsumerDirect Mortgage, a division of First Bank
4.8
637 Reviews
95%
recommend
NMLS # 790396
  • Professionalism
    4.8
  • Knowledge
    4.8
  • Responsiveness
    4.8
  • Level of Service
    4.8
  • 616 out of 637 rates honored.
    97%
ConsumerDirect Mortgage is A Division of FirstBank
  • Fannie Mae, Freddie Mac & HUD Seller Servicer
  • 106 Year Old, FDIC Insured Bank
  • National Low Cost Lender
  • %
  • n
  • ,
  • !
Consumer Reviews
Great Experienceand Very Satisfied
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
I chose Consumer Direct Mortgage. Its Senior Mortgage Banker - Dean Fiore is mainly person I contacted. I am glad I made the right decision to go with him. The transection went very smoothly. We were able to close on time. He is very knowledgeable and whenever I got any concerns, he responded my questions promptly. I felt peace of mind and secure because I knew that Dean Fiore was taking good care of my case. I definitely will referral him to my friends in the future. more
By Kathleen Lin (Houston)
Reviewed on: 10/3/2017 12:44:24 AM
Great Home Buying Experience
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Staff at Consumer Direct Mortgage delivered what they promised. I got the lowest rate, was updated on each step of mortgage process, and had my loan funded within 30 days. Thank you for providing excellent customer service. more
By billb2007 (CA - California)
Reviewed on: 10/7/2017 12:59:41 PM
Very Smooooooth Re-finance
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Whole process start to finish couldn't have went any smoother. Great rate and no junk fee closing costs. I highly recommend Consumer Direct Mortgage and will always use them in the future, if needed. I highly recommend Sr. Loan Officer Bill Hutto. Very knowledgeable and always answered any questions I had within an hours time. more
By Nathan Calhoun (Michigan )
Reviewed on: 10/4/2017 2:08:55 PM
Honest and Responsive
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
I was first interested in ConsumerDirect Mortgage when seeing their rates, but was pleasantly surprised with how responsive and helpful everyone was. Charles, my Mortgage Banker, was extremely honest with me and very helpful throughout the whole process. more
By Chuck (MN)
Reviewed on: 10/5/2017 11:24:09 AM
Great Experience.
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Our agent was prompt in returning phone calls and always gave clear and informative explanations to all of my questions. The whole loan process moved very quickly and efficiently. more
By Steve from Toledo area (Sylvania, Ohio)
Reviewed on: 10/13/2017 11:43:47 AM
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