We originally refinanced with Loan Depot about 2-3 years ago. When the rates went down
they contacted us with a great offer. They lowered our rate at no cost to us, our mortgage will be paid off sooner, and we even received money back at closing because the closing cost credits were higher than the actual closing costs.
The loan process went great, but then they lost our first payment and then the
trouble began. After 1 1/2 years of calling and fighting through the automated phone system the company sold our loan to another company. We never got resolution on the first payment even though my bank sent verification and copies to them three times. Getting through the phone prompts to talk to a live representative is a nightmare and then you can never talk to the same person and have to start all over with problem. Any savings we may have initially received through LoanDepot was negated by the lost payment that we had to re-pay to avoid the loan default process.
The Mortgage Banker at LoanDepot has been great to work with. He is very on
top of things. This is the second time I have worked with LoanDepot and I would HIGHLY recommend them for your home purchase or refi.