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Reviews & Ratings

3.0
2 Reviews
  • Professionalism
    3.0
  • Knowledge
    3.0
  • Responsiveness
    3.0
  • Level of Service
    3.0
  • 2 out of 2 rates honored.
    100%
Consumer Reviews
Poor customer service and resolution to problems
  • Professionalism
    1
  • Knowledge
    1
  • Responsiveness
    1
  • Level of Service
    1
Yes
No
The loan process went great, but then they lost our first payment and then the trouble began. After 1 1/2 years of calling and fighting through the automated phone system the company sold our loan to another company. We never got resolution on the first payment even though my bank sent verification and copies to them three times. Getting through the phone prompts to talk to a live representative is a nightmare and then you can never talk to the same person and have to start all over with problem. Any savings we may have initially received through LoanDepot was negated by the lost payment that we had to re-pay to avoid the loan default process. more
By tntmac (Roseville, CA, United States)
Reviewed on: Friday, November 14, 2014
Official reply from
We deeply regret that your loan experience in our Servicing area was anything less than satisfactory. Concerns like yours are taken very seriously and we would like the oppurtunity to address them. Please contact our Customer Care department at 888-337-6888 ext. 4187.
Great to work with!
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
Yes
Yes
The Mortgage Banker at LoanDepot has been great to work with. He is very on top of things. This is the second time I have worked with LoanDepot and I would HIGHLY recommend them for your home purchase or refi. more
By DebA (California, United States)
Reviewed on: Tuesday, October 21, 2014
Official reply from
Thank you for letting us know anout your experience. We are truly humbled by your kind words. Thank you for yoru business and we look forward to a long last business relationship. Congrats on your new loan!
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Average rates in DC Metro, DC
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