ConsumerDirect Mortgage Reviews & Ratings - Bankrate.com
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ConsumerDirect Mortgage, a division of First Bank Reviews & Ratings

ConsumerDirect Mortgage, a division of First Bank
4.8
624 Reviews
94%
recommend
NMLS # 790396
  • Professionalism
    4.8
  • Knowledge
    4.8
  • Responsiveness
    4.8
  • Level of Service
    4.8
  • 603 out of 624 rates honored.
    97%
ConsumerDirect Mortgage is A Division of FirstBank
  • Fannie Mae, Freddie Mac & HUD Seller Servicer
  • 106 Year Old, FDIC Insured Bank
  • National Low Cost Lender
  • %
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Consumer Reviews
Consumer Direct
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Was fast,efficient,and pleasant to do business with consumer direct. John Newton in particular did a great job in keeping me informed and staying in contact with me. Would do business again with them. more
By TLS1004 (Tipton, IN, United States)
Reviewed on: 11/5/2014 9:15:19 AM
Thankful for ConsumerDirectMortgage
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
I received quotes from 13 other lenders and finally decided to go with John Newton at Consumer Direct Mortgage because they had the lowest rate and John seemed knowledgeable enough to trust going with an online lender over a local broker. Thankfully John proved me right time and time again with his proactive and professional approach. He always spent the time to explain to me the process and it seemed like every single time I called he would answer the phone. I felt like if I had a question or an urgent matter he was extremely responsive, and never left me hanging. I recommend John 100%, and will save the time talking to all the other brokers and just dial him up next time I decide to purchase a home. Thanks John! - Zach from Wyoming more
By Zach (Casper, WY, United States)
Reviewed on: 11/5/2014 11:20:12 AM
Awesome Re-Fi Experience
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
I had an amazing experience with my consumer Direct Mortgage Banker Bill and Mary on my refinance. I had been upside down on my mortgage for years, not eligible for HARP and basically stuck with a 5.5% Interest rate. I ultimately found Consumer Direct and Bill, but before going through 3 other brokers, all of whom claimed a terrific rate at no cost, only to be flabbergasted by the added fees and resulting high rate. I just signed paperwork on my re-fi and I could not be happier. My costs were what expected and even lower than projected in some cases (a person at the title company even commented that they had never seen such high fidelity in the original estimates). I sincerely appreciate the professionalism and responsiveness during my refinance process and the show of genuine concern to ensure I got the best possible deal. more
By Happy in QC (Queen Creek, AZ, United States)
Reviewed on: 10/3/2014 1:14:19 PM
Easy Refinance
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    4
yes
yes
Customer Direct was great to work with for our refinance. They were every knowledgeable and explained the entire process and paperwork. They were very responsive when we had questions. more
By Christy (Durham, NC, United States)
Reviewed on: 10/8/2014 9:03:35 PM
Awesome communication
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Just closed my refinance and was very pleased how easy the process from start to finish was. more
By Harry (Fairfield County, CT, United States)
Reviewed on: 10/10/2014 8:31:57 AM
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