Changes coming for bank overdraft fees

And the amount of money banks take in from overdraft fees is not insignificant.

A recent study by Bretton Woods Inc., a management consulting firm serving financial institutions found that bank and credit union customers paid over $38 billion in overdraft fees in 2009.

Further, the study projects that the new regulation will cost financial institutions about $7.3 billion in fees.

A return to customer service?

Though a minority of accounts pay the majority of the fees, any strategies to make up the shortfall in fee income will affect a broader swath of the population.

How banks will charge to mitigate the lost revenue remains to be seen, though there are many theories on what will happen.

In advance of the changes, banks are communicating with their customers to convince them to opt in. But its unlikely that they'll get 100 percent of their clients onboard.

"All evidence from banks and financial institutions is that it's a very slow process to get their customers to sign up for something, even things that are in the customer's best interest," says Handel.

"Things like electronic statements -- they make sense for the consumer but it takes a long time to get acceptance and I think you're going to find the same thing with this. Banks are going to have a big gap with their income stream and its coming at a difficult time for them," he says.

Handel anticipates banks taking a three-step path in response to the new rule.

The first will involve educating customers on the opt-in process and bank overdraft protection. Some people appreciate the service and banks will find them.

"Step two, they are going to have to take a look at how they have structured their checking accounts, the issue of free checking is very cyclical in nature," says Handel.

"The reason it's been able to survive was because of the income generated from NSF (nonsufficicient funds) and overdraft programs," he says.

Instead of a no-strings attached checking account, customers may find some strings; for instance, a required number of debit card purchases per month, direct deposit or a minimum required balance.

Finally, banks may return to old-fashioned customer service and building relationships.

"The bank has to say, 'Well if I can't use that income to make my bottom line work, let me get back and sell better products,'" says Handel.

Bert Ely, principal at Ely & Co., an Alexandria, Va.-based consulting firm to financial institutions, believes it could take some time before the full impact of the changes settle in.

"We'll see a variety of experiments. It's going to take a couple of years for things to settle down in retail banking in terms of cost and price implications of these new rules," he says.

For a long time, more fiscally responsible banking customers have had their banking subsidized by the less financially responsible in the form of overdraft fees.

With a diminishment in those fees, something has to change for banks to keep their own accounts in the black.

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