banking

4 ways tech will change your bank branch

Banking » 4 Ways Tech Will Change Your Bank Branch

You can do your banking later
You can do your banking later © gcpics/Shutterstock.com

Communicating with a teller through a screen may seem strange to some account holders, but banks are using remote tellers to offer a new benefit: longer hours. More account holders expect on-demand access to money management, and the traditional 9 a.m. to 5 p.m. business model of the bank branch is going away.

"Some of the busiest times at video-assisted tellers are evenings and weekends," McBride says. "These are times when branches weren't open in the past. Customers now have more available hours to take care of their banking needs."

Some banks are extending hours for remote tellers to as late as 10 p.m. on weekdays and 5 p.m. on Saturdays and Sundays. Although call center tellers are not widespread throughout the industry yet, more banks are beginning to test the offering to see how customers react.

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