Are mobile banking and online bill pay offered?
While most banks offer online bill-paying services, not all offer mobile banking options. You need to determine how you use your bank to decide which features matter most to you. Some customers need a bank with longer branch hours because they need in-person services. Others want the option of doing everything online, Freedman says.
"While technology has made banking convenient, there's also a higher risk of identity theft," Freedman says. "Part of being a wise shopper should be to ask about what protection is in place against fraud. Some financial institutions will alert you to unusual activity, but with others, you may not know anything is wrong until you receive your bank statement."
You may want to compare the mobile apps from one financial institution to another to see which ones are the most functional for your needs before you switch banks.