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Issuers respond to superstorm

By Janna Herron · Bankrate.com
Tuesday, October 30, 2012
Posted: 5 pm ET

Credit card companies are trying to make life a little easier for victims of superstorm Sandy.

The storm, which was downgraded Tuesday as it swept inland, knocked out power to millions of people and left large swaths of the Northeast under water.

American Express responded with an email notice to its cardholders, offering emergency, financial, medical and travel assistance to those affected by the storm. The issuer said cardholders can reach the company online at its website, by telephone or by tweeting @AskAmex.

Chase and Wells Fargo all are offering to waive late fees on credit card payments for those affected by Sandy. Wells Fargo said the window for waiving fees is Monday through Thursday, but it will reassess the situation as the recovery continues. Chase also can be reached on Twitter at @ChaseSupport. Citi said it is ready to provide assistance including waiving fees.

Both Bank of America and Capital One are encouraging those struggling to recover from Sandy to call them for assistance, according to their websites. Capital One can also be reached through Twitter at @AskCapitalOne.

Discover did not post any hurricane-related notice on its website and did not immediately respond to emails asking if an alert went out to its cardholders.

If your credit card company wasn't mentioned above and you're having difficulty making your credit card payment due to Sandy, contact your issuer to find out your options. Most banks are willing to work with cardholders after a disaster. Many offered breaks after Hurricane Irene last year.

Stay safe, warm and dry.

Follow me on Twitter: @JannaHerron

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