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5 tricks to speedy customer service

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Rotary phones don't work on automated phone systems, so a lot of systems will kick you to a live agent if you don't push any buttons.

Teresa Mears doesn't have a rotary phone, but acted like she did when making an appointment to renew her driver's license. "I called and went through the prompts. I got to the end and was cut off without being able to make an appointment," she says. "So I called again and didn't press any numbers. I was able to get through and make an appointment with a live person."


 

 

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