auto

Who pays for repairs in a car recall?

Tara Baukus MelloDear Driving for Dollars,
I have a 2007 model-year car that had a problem that was covered under a car recall. The dealer did the repair and all was well until recently. However, when I called the dealership, they told me that I need to pay $110 for them to just look at the car. Is this really true?
-- Jim

Dear Jim,
If your car is having a problem for which the auto manufacturer has issued a car recall , that repair should be completed at no cost to you, even if the problem occurs again. The reason why the dealer may be quoting you a fee to look at your car is that there may be another reason for the problem you are experiencing that is not part of the car recall.

For example, if there is a recall because the car's engine is hesitating when accelerating, this problem could be occurring for numerous reasons and the dealer is taking a guess that, since you already had the recall repair completed, there may be another reason since you said the problem was fixed after the first recall repair.

Ask the dealer to confirm that you will not be charged if the cause of the problem requires the same repair as before. However, if the cause is different, you will be charged for the repair. It doesn't hurt to ask the dealer for a good-will discount. Keep in mind, if the auto manufacturer issues a recall for the second repair, you can get a refund for the cost you paid.

Get more news, money-saving tips and expert advice by signing up for a free Bankrate newsletter.

Ask the adviser

If you have a car question, email it to us at Driving for Dollars. Read more Driving for Dollars columns and Bankrate auto stories. Follow her on Facebook here or on Twitter @SheDrives.

Bankrate's content, including the guidance of its advice-and-expert columns and this website, is intended only to assist you with financial decisions. The content is broad in scope and does not consider your personal financial situation. Bankrate recommends that you seek the advice of advisers who are fully aware of your individual circumstances before making any final decisions or implementing any financial strategy. Please remember that your use of this website is governed by Bankrate's Terms of Use.

advertisement

Show Bankrate's community sharing policy
          Connect with us
advertisement
 

A little research could save you BIG on interest.

Don't have time? Our rate-tracker tool saves you time and money. Delivered Thursdays.
 
advertisement
Partner Center
advertisement

Blog

Tara Baukus Mello

Ready for great American road trip

The great American road trip is alive and well, according to a recent Edmunds.com survey.  ... Read more


Connect with us