credit cards

7 tips for winning a credit card dispute

Follow up with your issuer
Slide 8 of 8
Back
Follow up with your issuer

If you've asserted "claims and defenses" and the merchant refuses to budge, contact your card issuer.

"Give a call to get things rolling, and follow up with a letter," Bowne says.

In your letter, succinctly outline the problem and desired solution. Detail exactly how you've tried to resolve the credit card dispute with the retailer and any responses you received.

Invoking "claims and defenses" requires you to have made a "good faith" effort to work it out with the merchant first, says Bowne.

Include any copies of evidence that backs up your claim. "Just try to keep as much of a paper trail as you can," says Bowne.


Slide 8 of 8
Back

 

advertisement

Editorial Disclaimer: The editorial content is not provided or commissioned by the credit card issuers. Opinions expressed here are author’s alone, not those of the credit card issuers, and have not been reviewed, approved or otherwise endorsed by the credit card issuers.

Show Bankrate's community sharing policy
          Connect with us
Product Rate Change Last week
Cash Back Cards 17.67%  0.30 17.37%
Low Interest Cards 12.68%  0.07 12.61%
 
Search
advertisement
advertisement
advertisement

Credit Card Blog

Robin Saks Frankel

Frequent diners: New Capital One credit card pays 3%

Foodies get your forks ready. Capital One just launched its Premier Dining Rewards card, which earns an unlimited 3 percent back on dining.  ... Read more


Connect with us