credit cards

7 tips for winning a credit card dispute

Follow up with your issuer
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Follow up with your issuer

If you've asserted "claims and defenses" and the merchant refuses to budge, contact your card issuer.

"Give a call to get things rolling, and follow up with a letter," Bowne says.

In your letter, succinctly outline the problem and desired solution. Detail exactly how you've tried to resolve the credit card dispute with the retailer and any responses you received.

Invoking "claims and defenses" requires you to have made a "good faith" effort to work it out with the merchant first, says Bowne.

Include any copies of evidence that backs up your claim. "Just try to keep as much of a paper trail as you can," says Bowne.


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Editorial Disclaimer: The editorial content is not provided or commissioned by the credit card issuers. Opinions expressed here are author’s alone, not those of the credit card issuers, and have not been reviewed, approved or otherwise endorsed by the credit card issuers.

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