credit cards

7 tips for winning a credit card dispute

Follow up with your issuer
Slide 8 of 8
Back
Follow up with your issuer

If you've asserted "claims and defenses" and the merchant refuses to budge, contact your card issuer.

"Give a call to get things rolling, and follow up with a letter," Bowne says.

In your letter, succinctly outline the problem and desired solution. Detail exactly how you've tried to resolve the credit card dispute with the retailer and any responses you received.

Invoking "claims and defenses" requires you to have made a "good faith" effort to work it out with the merchant first, says Bowne.

Include any copies of evidence that backs up your claim. "Just try to keep as much of a paper trail as you can," says Bowne.


Slide 8 of 8
Back

 

advertisement

Editorial Disclaimer: The editorial content is not provided or commissioned by the credit card issuers. Opinions expressed here are author’s alone, not those of the credit card issuers, and have not been reviewed, approved or otherwise endorsed by the credit card issuers.

Show Bankrate's community sharing policy
          Connect with us
Product Rate Change Last week
Balance Transfer Cards 16.42%  0.01 16.41%
Cash Back Cards 16.84%  0.14 16.70%
Low Interest Cards 12.06%  0.20 11.86%
 
Search
advertisement
advertisement
advertisement

Credit Card Blog

Mike Cetera

3 things that won’t ding your credit score

A new Equifax survey of American consumers reveals some of the misconceptions we have about credit.  ... Read more


Connect with us