As the nation’s twelfth biggest branch network, KeyBank provides in-person banking for its customers in 14 states with more than 1,000 retail banking centers and nearly 1,500 ATMs. The bank’s history stretches back to the mid-19th century with Cleveland’s Society for Savings, but the bank’s present-day corporate parent, KeyCorp, was formed by a merger between Society Corp. of Cleveland and the original KeyCorp in 1994.

Headquartered in Cleveland, the bank’s presence is strongest in the Great Lakes region of Michigan, Indiana and Ohio. A member of the FDIC, KeyBank offers a variety of services for its customers.

Personal banking and lending at KeyBank

  • Checking.
  • Savings.
  • CDs.
  • Online banking.
  • Mobile banking.
  • Credit cards.
  • Loans — a variety including auto, home and education.
  • Investing services.
  • IRAs and retirement planning.
  • Insurance — home, auto and life.

Credit cards with KeyBank

KeyBank offers four types of MasterCard credit cards for its members, two of which offer 0 percent APR for the first six months. Standard APR rates for these cards start at 9.99 percent and reach as high as 20.99 percent.

Education lending

For customers looking to secure loans to pay for college, KeyBank is the seventh biggest education lending organization. The bank offers its customers monthly tuition payment plans to spread out large education expenses.

Customer service at KeyBank

KeyBank prides itself on dedicated customer service and was recently named to BusinessWeek’s 2009 Customer Service Champs list. Of the list of 25 businesses, KeyBank was the only bank honored.

Check out KeyBank’s Safe & Sound rating on

KeyBank’s headquarters are located at its parent company corporate office at:

127 Public Square

Cleveland, OH 44114

To reach the corporate headquarters, customers can call (216) 689-5580 or use the bank’s toll-free line at (800) 539-2968.

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