Here's a sample complaint
A good complaint letter
begins and ends politely, states the problem, the facts, what you
want and when you want it. Make it concise, and make sure it is
Here's the format:
Your street address
City, state, ZIP code
Account number: 000000000000000
Address (the one for billing inquiries, NOT where you mail your
payment -- see your cardholder agreement)
Attn: Billing Inquiries
Dear Sir or Madam:
I am writing to dispute a $62 charge on my bill,
and I hope you can help me.
The amount of the Dec. 13 purchase at BeeJay's
Place was actually $40. Please credit my account for $22, plus any
finance or other related charges, and send me an accurate statement.
Enclosed is a copy of my charge slip from BeeJay's
and the incorrect bill.
Thank you for resolving this matter before my
next payment is due.
Mrs. Little Person
Enc: charge slip, billing statement
-- Posted: Dec. 27, 1999