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TIAA Direct Reviews & Ratings

TIAA Direct
1.0
1 Reviews
  • Professionalism
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  • Responsiveness
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  • Level of Service
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Consumer Reviews
Worst Lender I have ever worked with
  • Professionalism
    1
  • Knowledge
    1
  • Responsiveness
    1
  • Level of Service
    1
Yes
No
TIAA-CREF is the worst financial services company I have worked. And, I have worked with many over the last 25 years. They have outsource their entire processing and sales operation to PHH Mortgage. It took them 3 months to close on my transaction. Processor would take 2 to 5 days to respond to status emails. Underwriting approval, for each step would be one week or more. Don't fall for these low rates. Pay more, close faster and avoid hassle and aggrevation with TIAA-CREF more
By nickfortunato (Dallas, TX, United States)
Reviewed on: Tuesday, September 16, 2014
Official reply from TIAA Direct
Providing excellent customer service is extremely important to us. Please email your full name and best way to contact you so we can address your concerns to bankingservices@tiaadirect.com. Thank you.
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