One True Loan, Inc. Mortgage Reviews & Ratings - Bankrate.com
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5.0
40 Reviews
100%
recommend
  • Professionalism
    5.0
  • Knowledge
    5.0
  • Responsiveness
    5.0
  • Level of Service
    5.0
  • 40 out of 40 rates honored.
    100%
Consumer Reviews
Five star services from One True Loan, very strong
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
I am in Oregon. I applied two investment properties cash out refinance 30 years loans simultaneously from One true Loan in September 2017, both of them closed smoothly almost two weeks ahead of the 45 days locking period. I worked with Christine Yang Loan Processor and Mo Mousa Senior Mortgage Advisor.They have very strong and professional team. They made the whole loan process into a very delightful and enjoyable experience. Christine also successfully helped me to do appraisal dispute. Thanks for their hard and smart work! Of course, I did my parts of job greatly too ? For a 5/5 score system, I would rank One True Loan as below: Communication and responding speed: 5.1/5. Extremely professional, responsible, clear, detailed and fast. You just need to ask your questions or express your concerns once in e-mail! They read, understand and answer in a precisely right way. They know their stuffs very well and you only need to follow their instructions and submit the documents once. Rate and fees: 4.9/5 . Their rate is better than most of the other online brokers. Started to work on the loan locking process in the afternoon and finished it in the next morning. No hiding fees. Quote and GFE format: 5/5. They accurately quoted two investment properties. They provided very detailed, clear and accurate Quote and GFE. You will know the about cost at the beginning. Five star services from One True Loan, very strongly recommend this company. S.F @Oregon, Oct 2017 more
By SF (oregon)
Reviewed on: 10/17/2017 2:07:38 PM
Great Experience!
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
The team at One True Loan were great to work with. I had inquired initially with my local broker but the advertised terms were so much better with OTL that I decided to give them a call. When I first spoke with Mo, I told him I was skeptical but he explained why they might have lower costs and I decided to give them a try. Mo and Christine were so efficient, communicated so well and were so friendly...I could not have asked for a better experience and saved thousands as a bonus. The electronic forms, e-signing, and document uploads went without a hitch and I closed in about 30 days. This is a great company and great people to deal with...I would recommend them to anyone! more
By Mark P. (Silverton, OR)
Reviewed on: 10/20/2017 11:42:05 PM
Exellent service
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
I refinanced my house few weeks ago with One True Loan. My loan was closed in less than 30 days.I was working with Mo Mousa and Christine Yang and both of them answered immediately all of my question.I am very hapy with my new loan. Thank you One true loan team. more
By F. Secerovic (Meridian Idaho) (ID)
Reviewed on: 10/30/2017 10:23:05 AM
Great Experience!
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
When my wife got a refinancing quote from One True Loan, I was a bit skeptical of their awesome rate, it felt too good to be true. But then when we started the process and talked more with Mo Mousa and Jose Montejano, I felt very much comfortable to work with them. Both Moe and Jose were very respectful, professional and honest. When we asked questions about any of the cost details, they spend time and answered all our questions elaborately. Jose also sent out emails to summarize every conversation we had, which I found it a great idea. He was easy to access even after office hours for any questions we had. Even when we closed the deal they still cared to contact us couple times to make sure we actually received our checks from the previous lender and screw companies in time. Even though the refinancing a house is a lengthy process and lots of paperwork in nature, they did a fantastic job making it a smooth and easy one for us. more
By Y.A. (OR)
Reviewed on: 11/1/2017 3:16:28 AM
One True Loan - AMAZING EXPERIENCE
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
One True Loan did what they said they'd do when they said they'd do it. Their rates were the lowest by far of any lender I considered, and they far exceeded my expectations in terms of customer service, responsiveness and integrity. I highly recommend them to anyone shopping for a home loan. more
By Doug Cords (Fresno, CA, United States)
Reviewed on: 3/26/2015 1:06:08 PM
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