I am in Oregon. I applied two investment properties cash out refinance 30 years loans
simultaneously from One true Loan in September 2017, both of them closed smoothly almost two weeks ahead of the 45 days locking period.
I worked with Christine Yang Loan Processor and Mo Mousa Senior Mortgage Advisor.They have very strong and professional team. They made the whole loan process into a very delightful and enjoyable experience. Christine also successfully helped me to do appraisal dispute. Thanks for their hard and smart work! Of course, I did my parts of job greatly too ?
For a 5/5 score system, I would rank One True Loan as below:
Communication and responding speed: 5.1/5. Extremely professional, responsible, clear, detailed and fast. You just need to ask your questions or express your concerns once in e-mail! They read, understand and answer in a precisely right way. They know their stuffs very well and you only need to follow their instructions and submit the documents once.
Rate and fees: 4.9/5 . Their rate is better than most of the other online brokers. Started to work on the loan locking process in the afternoon and finished it in the next morning. No hiding fees.
Quote and GFE format: 5/5. They accurately quoted two investment properties. They provided very detailed, clear and accurate Quote and GFE. You will know the about cost at the beginning.
Five star services from One True Loan, very strongly recommend this company.
S.F @Oregon, Oct 2017
One True Loan did what they said they'd do when they said they'd do it.
Their rates were the lowest by far of any lender I considered, and they far exceeded my expectations in terms of customer service, responsiveness and integrity. I highly recommend them to anyone shopping for a home loan.
I've recently closed on my home purchase a couple of days ago, and this is
my 2nd time using OTL and working with Danh Phan. Once again, Danh provided excellent service throughout my loan process. Not only did he keep me updated on the status of my loan, he also took the time to address all of my questions or concerns, and even educate me on certain aspects of mortgage lending (e.g. relationship between financial markets and interest rates). Danh and OTL were able to help my close early well before the expected closing date. I would definitely recommend OTL and Danh Phan to any of my friends and family for their financing needs!
I've refi'ed my house seven or eight times with different lenders and brokers but none
came close to One True Loan for service and speed in getting the job done. Questions are answered immediately and in detail. Danh is excellent, and Mo was great too.
One true loan's service was quite excellent. They had the best rates and processed the
loan extremely fast. I was very impressed by the email response time of Danh and Mo. They always addressed the issues immediately and were very professional.