If you are looking for a loan officer, Austin Bradford is by far your best
choice and a true professional who goes above and beyond his responsibilities. In an industry that can sometimes be filled with uncertainty, Austin is a beacon of honesty, transparency, and generosity. Whenever we had a question, he was forthright, which made it such that we had no surprises once we placed an offer, went through the underwriting, and finally signed the papers at the settlement table. Throughout the process, our numbers remained true, and Austin never faltered on his word.
The loan procedure can be stressful, and rather than get frustrated with our endless stream of questions, Austin was consistently patient and could explain complex and confusing concepts with ease. Whether it was first thing in the morning or 10 p.m. at night, he was willing to answer our call or respond via text. That kind of on-demand service is a rarity.
Even more, Austin delivered that kind of responsiveness with a cheerful, easygoing attitude. We never felt like he was annoyed or felt pushed or pressured into anything we did not want to do. It ultimately took us about four months to find the right home, but Austin stuck with us all the way. He maintained our power of choice, and ultimately, that positive and supportive approach was what convinced us he was the right guy.
Beyond his professional competency, Austin is just a great guy – friendly, affable, and intelligent. We recommend him with the highest degree of appreciation and certainty and are so grateful that we chose him as our loan officer.
I would definitely work with eClick Lending (online division of Midwest Equity Mortgage, LLC) again
if I had to do refinancing all over again. I found them here on Bankrate. I had not heard of them before, but after googling around for reviews and looking at BBB profile, I felt at ease. The experience that followed was consistent with the glowing reviews I found online. I worked with Chris Simms. He was most professional, reliable, and quite helpful. My loan closed in less than a month. Thanks again, Chris Simms/eClick Lending for a pleasant experience.