Commonwealth Mortgage LLC Mortgage Reviews & Ratings - Bankrate.com
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Commonwealth Mortgage, LLC Reviews & Ratings

Commonwealth Mortgage, LLC
4.8
115 Reviews
95%
recommend
State Lic # MC-5814
NMLS # 1023
  • Professionalism
    4.8
  • Knowledge
    4.8
  • Responsiveness
    4.7
  • Level of Service
    4.8
  • 113 out of 115 rates honored.
    98%
Local Direct Lender. Low Rates, Low Fees. Go direct and save!
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Consumer Reviews
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  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Closed on a purchase June 25th and had a great experience
By Lisa Gilman (Lawrence, MA, United States)
Reviewed on: 6/28/2015 5:16:59 PM
Official reply from Commonwealth Mortgage, LLC
Thanks Lisa!
Excellent Customer Service
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
I sent this email to the owner of Commonwealth Mortgage and have copied it here as a public facing review: The Re-fi process was efficient and relatively easy. We stayed on top of what we needed to do and CM closed our re-fi in less than 30 days. We were shepherded through the process by Mike then Karen and a few other people as we progressed and at each touch point our contacts from both Commonwealth Mortgage and RLO Title Escrow conducted themselves with the concierge level of service customers desire but so rarely receive. I applaud the quality of people at Commonwealth and specifically request you inform them of the outstanding service they provided to us. I would definitely recommend Commonwealth to colleagues and friends. more
By Ken M1 (Boston, MA, United States)
Reviewed on: 7/16/2015 5:41:00 PM
Official reply from Commonwealth Mortgage, LLC
Thanks Ken!
Perfect - couldn't have been better!
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Had read the reviews on Bank Rate and went with them and am I ever glad I did! No points, no closing, a great rate, and excellent customer service. more
By Joyce BB (Concord, NH, United States)
Reviewed on: 7/20/2015 2:24:23 PM
Official reply from Commonwealth Mortgage, LLC
Thanks Joyce! Thank you for your business. Mike Richards
Easy to work with
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Overall, the process was straightforward and easy. It was my first refi and the only thing that sticks out as negative is that I had to travel to Woburn to do the paperwork with the attorney. Other people I've spoken with said that they don't have to travel to do the closing paperwork. There was also problem with getting in touch with an employee (who I believed left the company) which caused my rate lock to expire; however, the manager quickly covered the fee to extend it-which I appreciated. It was a easy doing business with them and I'd recommend them to a friend. more
By Bill123 (Boston, MA, United States)
Reviewed on: 7/20/2015 2:47:42 PM
Official reply from Commonwealth Mortgage, LLC
Hi Bill - Thank you for the business! We'll travel to you next time...
Great rate, great service, easy process
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
This was my second time using Commonwealth, and it was just as great an experience as the first. My refi process was efficient and easy, and the closing just the same. Most importantly though, the rate they offered was unbeatable! more
By DanTheman (Hampton, NH, United States)
Reviewed on: 7/21/2015 9:23:44 AM
Official reply from Commonwealth Mortgage, LLC
Hi Dan - Thanks for coming back again!
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