Closed on a purchase June 25th and had a great experience
I sent this email to the owner of Commonwealth Mortgage and have copied it here
as a public facing review:
The Re-fi process was efficient and relatively easy. We stayed on top of what we needed to do and CM closed our re-fi in less than 30 days. We were shepherded through the process by Mike then Karen and a few other people as we progressed and at each touch point our contacts from both Commonwealth Mortgage and RLO Title Escrow conducted themselves with the concierge level of service customers desire but so rarely receive. I applaud the quality of people at Commonwealth and specifically request you inform them of the outstanding service they provided to us. I would definitely recommend Commonwealth to colleagues and friends.
Had read the reviews on Bank Rate and went with them and am I ever
glad I did! No points, no closing, a great rate, and excellent customer service.
Overall, the process was straightforward and easy. It was my first refi and the only
thing that sticks out as negative is that I had to travel to Woburn to do the paperwork with the attorney. Other people I've spoken with said that they don't have to travel to do the closing paperwork. There was also problem with getting in touch with an employee (who I believed left the company) which caused my rate lock to expire; however, the manager quickly covered the fee to extend it-which I appreciated. It was a easy doing business with them and I'd recommend them to a friend.
This was my second time using Commonwealth, and it was just as great an experience
as the first. My refi process was efficient and easy, and the closing just the same. Most importantly though, the rate they offered was unbeatable!