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Reviews & Ratings

5.0
5 Reviews
100%
recommend
  • Professionalism
    5.0
  • Knowledge
    5.0
  • Responsiveness
    5.0
  • Level of Service
    5.0
  • 5 out of 5 rates honored.
    100%
Consumer Reviews
Robert and his team were great!!
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
Yes
Yes
Our loan in San Francisco needed special attention due to the complexity of our situation. Multi unit investment property with multiple owners at a fantastic rate. The competitors couldn't come close. Carlyle Financial is my new go to team for any future financing. I couldn't be happier. Thank you..!! more
By Paul R (San Francisco, CA, United States)
Reviewed on: Tuesday, August 11, 2015
Professional, Caring, and Efficient
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
Yes
Yes
I had a unique situation with my jumbo non-conforming loan that made the financing process non-standard and a bit of a pain. Robert and his team handled it without skipping a beat. Even when I wasn't always on top of things on my end, they were very patient and courteous. Most importantly, from beginning to end, the team conveyed a strong sense that they valued me as a customer. I worked with another group prior to Carlyle and the contrast was stark; the other group was abusive, dismissive, and seemed to think I was lucky to work with them. Robert, Connie, and the others at Carlyle are an entirely different class. I should also mention that Carlyle had access to rates on my jumbo loan that were a good 0.5% lower than what others were offering, and provided a significant credit toward closing costs. more
By Bryan (Los Angeles, CA, United States)
Reviewed on: Thursday, July 30, 2015
Everything was just so smooth!
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
Yes
Yes
I refinance often so I have a good understanding of what it takes to get things done. Robert and his team were fast, efficient, and got me the best possible rate around. I loved them so much I introduced them to a few of my friends and they also had a great experience! I wouldn't hesitate to recommend them again. more
By Jon B (San Francisco, CA, United States)
Reviewed on: Tuesday, July 21, 2015
Carlyle Financial performed a miracle.
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
Yes
Yes
Jesse Collins performed a miracle by helping us close on our first house in 8 days. * DAYS! Right down to the wire, Jesse was efficient, professional, extremely helpful, and most importantly, provided THE most competitive rates around. You will not be disappointed if you work with Jesse. We believe we were able to secure our loan, and at amazing rate, thanks to Jesse's hard work on our behalves. Now, we are very happily in our new home. Thanks, Jesse. Thanks Carlyle Financial. more
By jennifer1972 (Berkeley, CA, United States)
Reviewed on: Sunday, July 19, 2015
Official reply from
Thank you Jennifer, we are thrilled that Jesse was able to help you achieve your homeownership dreams! It was a true pleasure to work with you. We sincerely appreciate that you took the time to leave us this review. Congratulations and we can’t wait to work with you again!
Excellent mortgage process experience with Carlyle
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
Yes
Yes
I did a jumbo mortgage refinance with Carlyle Financial , I had excellent experience with them. The whole process was smooth with exceptional level of service provided to me by Robert and his team. more
By Nilesh (Palo Alto, CA, United States)
Reviewed on: Tuesday, July 07, 2015
Official reply from
Thank you Nilesh, we had a great experience working with you as well! We’re happy we could help with the refinance of your beautiful Palo Alto home. Best wishes!
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