J.D. Power study: Customer satisfaction increasing at banks but more so at credit unions
Customer satisfaction is up at banks and credit unions, but fees are still an issue.
Thomas Brock, CFA, CPA, is an accomplished financial professional with over 20 years of experience in investments, corporate finance, accounting and financial consulting.
His investment experience includes oversight of a $4 billion portfolio for an insurance group. Varied finance work includes the development of multiyear financial forecasts and KPI dashboards, credit analyses and the evaluation of capital budgeting proposals.
Earlier in his career, Thomas managed various accounting and financial planning functions and led many transformational initiatives, including a general ledger conversion, a financial reporting system implementation, the establishment of a centralized procurement office and the execution of due diligence reviews and integrations for several multi-million-dollar merger and acquisition deals.
In a consulting capacity, he has assisted individuals and businesses of all sizes with accounting, budgeting, financial planning and investing matters. He has also lent his financial expertise to a several well-known websites and tutored students via a few virtual forums.
Thomas holds a Master of Business Administration from Franklin University and a Bachelor of Science in business administration from Bowling Green State University. He is a chartered financial analyst charterholder and a certified public accountant.
Customer satisfaction is up at banks and credit unions, but fees are still an issue.
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